NEOGOV · 3 months ago
IT Infrastructure Supervisor
Las Cruces, NM
Full-time
Onsite
Mid, Senior Level
$58K/yr - $96K/yr
4+ years expNEOGOV is a company focused on providing technology solutions for public sector organizations. The IT Infrastructure Supervisor will oversee the planning, implementation, and maintenance of the County IT infrastructure, managing the infrastructure team to ensure effective administration and monitoring of network systems and data centers.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Develop IT infrastructure documentation, including network diagrams, system configurations, and standard operating procedures
Ensure compliance with IT security policies and procedures
Stay current on emerging technologies and trends in IT infrastructure
Collaborate with other IT teams and business stakeholders to ensure that IT infrastructure supports business needs
Participate in disaster recovery planning
Perform capacity planning to ensure servers, network, and storage continue to meet existing and future requirements
Develop and maintain associated training plans for infrastructure administration
Define hardware and software standards in conjunction with owners and stakeholders
Implement IT infrastructure projects, including upgrades, expansions, and new deployments
Design and implement, enterprise storage solutions and infrastructure
Oversee the implementation and maintenance of server environments (physical and virtual), including virtualization platforms and operating systems
Implement cloud computing strategies (e.g., AWS, Azure, GCP)
Assist with the preparation and review of scope of work (SOW) and other documentation for infrastructure projects and associated efforts
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
Assist with the deployment of infrastructure security measures
Conduct feasibility studies for various upgrade projects, improvements, and conversions
Oversee the day-to-day operations of the IT infrastructure team, including setting task priorities and monitoring the progress of projects and requests
Manage data center operations, including on-premises and cloud-based services
Work with the Cybersecurity administrator to ensure the security of all IT infrastructure systems and perform audits
Monitor infrastructure performance and identify areas for optimization
Manage and set priorities for the maintenance and support of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and public safety radios
Test network and server performance to provide performance statistics and reports
Manage operational costs to stay within the establish departmental budget
Provide regular written and in-person communications to stakeholders, department heads, and end users regarding pertinent infrastructure activities
Troubleshoot issues for all infrastructure devices and systems, analyze the problem to develop tactical and strategic solutions, and perform root cause analysis to prevent future occurrences
Manage backup schedules and disaster recovery testing
Schedule and manage all IT infrastructure standard and urgent changes or updates
Coordinate planned changes with the business to ensure that they are implemented with minimal disruption
Document the completion of all changes and the analysis of any failures or rollbacks
Supervise a team of IT network engineers, system administrators and communication systems technicians
Mentor IT infrastructure staff by providing technical guidance, goal setting, and training
Perform counseling, performance reviews, and disciplinary actions as needed for team members
Establish and maintain effective, professional working relationships with other departments to support their technological requirements and priorities
Qualification
Required
Bachelor's degree from an accredited college or university in Computer Science, Information Technology, or a related field
Four (4) years of experience in IT infrastructure or network management which includes a minimum of one (1) year of professional experience managing personnel and setting and implementing priorities
Must have a valid driver's license
Must maintain a satisfactory driving record in accordance with County policy
Must pass NCIC background and driving record check
Knowledge of service delivery and service level agreement agreements (SLAs)
Hands-on experience in troubleshooting hardware and software
Network technologies (e.g., routing, switching, firewalls, LANs, VPNs)
Server virtualization technologies (e.g., VMware, Hyper-V)
Cloud computing platforms (e.g., AWS, Azure, GCP)
Data management, backup and recovery, disaster planning
Data center operations and management
IT security best practices
Skill in installation, maintenance and repair of server and network systems
Customer service orientation
Strong analytical and problem-solving skills
Attention to detail
Leadership and interpersonal skills
Ability to make sound decisions and logical judgments in emergency situations
Ability to understand the organization's goals and objectives
Ability to conduct research into issues and products as required
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to present ideas and solutions in a user-friendly language
Ability to be highly self-motivated and directed
Ability to effectively communicate both orally and in writing
Ability to work within a team-oriented, collaborative environment
Ability to interpret the applicability of local and federal laws/regulations to county operations
Preferred
The following certifications from Cisco (CCST, CCNA, CCSP), Microsoft (AZ-800, AZ-801), and CompTIA (Network+, Cisco Networking Pro, Linux+, Security+, Project+) are preferred
Any other related CompTIA, Cloud, Security, Project Management, or Cisco certifications are a plus
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase