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Hippocratic AI · 1 day ago

Customer Success Executive - Payors

United States

Full-time

Remote

Senior Level

5+ years exp

Hippocratic AI is the leading generative AI company in healthcare, focusing on transforming patient outcomes through innovative technology. They are seeking a Customer Success Executive with deep payor experience to ensure health plan clients achieve measurable outcomes and enhance customer satisfaction and retention.

Artificial Intelligence (AI)Foundational AIGenerative AIHealth CareInformation Technology

Growth Opportunities

Responsibilities

Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership

Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement

Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals

Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities

Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights

Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction

Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards

Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations

Qualification

Payer experienceCustomer successAccount managementPayer workflowsProject managementAI solutions experienceRegulatory knowledgeCross-functional collaborationOrganizational skills

Required

A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers)

Proven experience in customer success, account management, payer operations, or implementation roles

Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations. Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives

Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings

Strong organizational and project management skills