JVIS USA · 2 months ago
Help Desk Intern
Utica, MI
Internship
Onsite
InternJVIS USA is seeking a Help Desk Intern to assist Help Desk technicians with technical support tasks. The role involves troubleshooting support tickets, configuring end user devices, and maintaining hardware for scheduled events while providing user support and training.
AutomotiveManufacturingWholesale
Responsibilities
Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures
Properly gather information and document all trouble tickets in the web help desk as outlined by the department policies and procedures
Responsible for escalating non-routine technology issues to the appropriate IS Helpdesk staff member for resolution or further escalation
Configure, support, and deploy end user devices such as computers, thin-clients, printers, A/V systems, etc
Documentation of all application support procedures for both internal and external developed software
Maintain accurate inventory of all assets
Provides hardware and software support including client orientations and training
Participate in the afterhours support process as outlined by the department policies and procedures
Assists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc
Assist IS departmental staff with administrative duties when applicable
Engage in continuous improvement opportunities as required
Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001
Follows all safety, housekeeping (5S) and company policies and procedures
Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required
Qualification
Required
Assists Help Desk technicians with answering Help Desk tickets for technical assistance
Provides user support, including basic training, problem diagnosis and problem resolution
Assists in the delivery, set up, retrieval and maintenance of all IS related hardware
Assist the client with internal and external scheduled events that requires IS related equipment
This position will assist with hardware deployment and maintenance of computers, monitors, printers, etc
Assist with departmental administrative tasks as time permits
Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures
Properly gather information and document all trouble tickets in the web help desk as outlined by the department policies and procedures
Responsible for escalating non-routine technology issues to the appropriate IS Helpdesk staff member for resolution or further escalation
Configure, support, and deploy end user devices such as computers, thin-clients, printers, A/V systems, etc
Documentation of all application support procedures for both internal and external developed software
Maintain accurate inventory of all assets
Provides hardware and software support including client orientations and training
Participate in the afterhours support process as outlined by the department policies and procedures
Assists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc
Assist IS departmental staff with administrative duties when applicable
Engage in continuous improvement opportunities as required
Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001
Follows all safety, housekeeping (5S) and company policies and procedures
Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Working to complete at least a two-year Associate's degree in Computer Science is preferred; however, a technical certification or job experience may be substituted for education
Experience working with hardware and software in a networked environment is preferred
While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk
Occasionally bend, squat, reach, twist/turn and lift up to 50 lbs. to waist level, 15 lbs. overhead
Specific vision abilities required by this job include ability to adjust focus
Preferred
Working to complete at least a two-year Associate's degree in Computer Science is preferred; however, a technical certification or job experience may be substituted for education
Experience working with hardware and software in a networked environment is preferred
Company
JVIS USA
When it comes to the world of automotive components, JVIS has continued to be the supplier of choice for leading global brands. Why? We’re fast.
Founded in 1991
1001-5000 employees
H1B Sponsorship
JVIS USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-01-24
2025-01-24
2025-01-24
Company data provided by crunchbase