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LUMIBIRD : the specialist in laser technologies · 3 months ago

Technical Sales Support Engineer

Bozeman, MT

Full-time

Onsite

Senior Level

7+ years exp

LUMIBIRD is a specialist in laser technologies, seeking a Technical Sales Support Engineer to support the Customer Sales Team. The role involves providing technical support, collaborating with various teams to meet customer needs, and developing marketing strategies for designated product lines.

ElectronicsIndustrialManufacturing

Responsibilities

Supports the Sales Team by answering customer technical questions

Works with the Sales Team to ensure the customer’s needs is accurately identified and understood, and the proposed specifications match customer’s needs

In case of special or custom RFQ, evaluates the opportunity in close relationship with engineering and/or R&D to answer the RFQ

Generates customer technical specifications to provide a clear understanding of the customer’s needs and technical requirements with support from Engineering and Operations teams

Prepares technical descriptions of the applied products and technology to support the sales process

Helps the sales team achieve turnover targets and develop customer portfolios

Maintains pricing and margins requested by management for the designated product lines, including specials, he/she oversees

Through collaboration with Procurement, Operations and Engineering, works to reduce product costs for the designated lines he/she oversees

Keeps standard technical specifications for the designated product lines he/she oversees up to date

Creates and provides technical training to Sales Team and other support staff

Provides Technical support to After-Sales team as needed

Attends trade shows and other marketing events as needed to support and promote the designated product lines he/she oversees

During the next year budget preparation, proposes at the Comex a road map for the designated product lines evolution he/she oversees, either by increasing market share or increasing the margins through cost reduction (supply chain, industrialization)

Writes and publishes application notes for designated product lines he/she oversees

Develops applications and product activities through an operational marketing strategy with a clear objective of revenue and margin growth

Instigates product strategy for the designated product lines he/she oversees to address existing and new markets / applications, through product line positioning in conjunction with the support of Engineering and Development groups

Implements best practices for the Lumibird Photonics Division in terms of Sales and Customer Care reporting with associated tools and metrics

Contributes to define projects priority with R&D, Engineering and Operations, in accordance with Business orientation provided by the Photonics Division Management

Provides the forecast (SOA) to relevant manufacturing plants for the designated product lines he/she oversees

Interfaces with Sales Team, relevant Manufacturing plants and Management team to identify production scheduling needs and advise priorities

Develops, implements and manages information consolidation in Sales Force

Develops, implements and manages other duties (yearly objectives) as assigned by supervisor

Qualification

OpticsTechnical SupportCRM ExperienceFluent in EnglishCustomer FocusProduct Life Cycle ManagementCommunicationPresentation Skills

Required

Master's degree or higher in Optics, Opto-Electronics, or another equivalent scientific field

7-10 years of technical experience with industry related products, with preferred 3-5 years of experience providing technical support to Sales and Customers

Computer literacy including presentation, business analysis, e-mail and CRM experience

Fluent in English both written and spoken. French speaking would be great!

Ability to positive management

Excellent written and oral communication skills

Ability to create and deliver excellent technical, sales and business presentations

Highly customer focused, constantly working to increase customer satisfaction

Ability to manage the product life cycle of a product line in a technical field

Current drivers' license that meets requirements of Company insurance policy and all international travel requirements

Successful completion of background check to meet company requirements