Banner Bank · 1 month ago
Client Engagement Center Service Representative (Bilingual-Spanish)
Spokane, WA
Full-time
Onsite
Entry Level
$21/hr - $22.23/hr
1+ years expBanner Bank is a well-established financial institution recognized for its strength and stability. The Client Engagement Center Service Representative will provide exceptional customer service to clients via phone, email, or online, resolving issues and identifying opportunities for cross-selling services.
BankingFinanceFinancial Services
Responsibilities
Provide exceptional client service
Research and resolve problems and errors
Provide client and branch support for online and mobile banking and all other loan related transactions
Contribute to department service quality goal achievement
Proactively assess client’s service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client’s behalf
Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff
Utilize computerized systems to gather information, troubleshoot and track calls
Comply with policies, procedures, security requirements, and government regulations
Qualification
Required
1 or more years of experience in a call center, retail banking, or operations function required
Proven ability to provide professional, accurate, and responsive client service
Possess effective verbal and written communication skills, including proper phone and email etiquette
Effective sales and referrals experience
Possess strong negotiation, customer service, and time management skills
Ability to handle multiple tasks, including management of multiple computer applications simultaneously
Willingness to work in a busy team environment and handle changing priorities
Knowledge of federal and state laws and regulations relating to deposit accounts and operations
Proficient in Microsoft Office products
Benefits
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Company
Banner Bank
We are proud to provide you with the most comprehensive financial services in the Pacific Northwest
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Grescovich
President and Chief Executive Officer of Banner Corporation and Banner Bank. Also a Director
James Costa
EVP Chief Operating Officer (COO)
Recent News
2025-10-17
2025-10-17
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