DigitalOcean · 3 months ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $132K/yrDigitalOcean is a cutting-edge technology company focused on simplifying cloud services for builders. The Senior Technical Account Manager will partner with key business customers, providing technical consultation and support to ensure optimal use of their cloud infrastructure while driving customer engagement and retention.
Cloud ComputingDevOpsSaaSVirtualizationWeb Hosting
Responsibilities
Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework
Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption
Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer
Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies
Qualification
Required
Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go)
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure)
Proven track record of successfully troubleshooting technical problems
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles
Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences
Ability to create and deliver technical presentations and training sessions that resonate with customer needs
Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions
Preferred
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments
Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL)
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean's API
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce
Benefits
Reimbursement for relevant conferences, training, and education
Access to LinkedIn Learning's 10,000+ courses
Employee Assistance Program
Local Employee Meetups
Flexible time off policy
Company
DigitalOcean
DigitalOcean provides a cloud platform to deploy, manage, and scale applications of any size.
Founded in 2012
1001-5000 employees
H1B Sponsorship
DigitalOcean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (8)
2023 (9)
2022 (22)
2021 (11)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.92BKey Investors
Global Secure InvestAccess IndustriesKeyBanc Capital Markets
2025-08-12Post Ipo Debt· $625M
2025-05-05Post Ipo Debt· $800M
2021-09-13Post Ipo Equity· $34.91M
Leadership Team
Paddy Srinivasan
Chief Executive Officer
Larry D'Angelo
Chief Revenue Officer
Recent News
2026-01-03
2025-12-17
2025-12-16
Company data provided by crunchbase