Balise Motor Sales · 3 months ago
Honda Automotive Internal Service Advisor
West Springfield, MA, USA
Full-time
Onsite
New Grad, Entry LevelBalise Motor Sales is seeking an Automotive Internal Service Advisor to provide excellent customer service and act as a liaison between customers and technicians. The role involves greeting customers, addressing their concerns, and ensuring proper communication regarding vehicle services and repairs.
AutomotiveLogistics
Responsibilities
Answer incoming telephone calls in a welcoming and professional manner
Greet customers in a welcoming and professional manner
Identify, confirm, and offer resolution to customer concerns
Communicate with the customers what needs to be done according to the manufacturer's recommended service maintenance items and explain the cost
Assess customer needs by conducting a vehicle walk-around with the customer
The company iPad was used to check the condition of the vehicle. They identified dents, dings, and scratches with the customer and obtained a signed condition report
Attain a signed Repair Order from customers for the services requested
Explain the multi-point inspection process
Write complete and accurate repair orders using the CDK system
Provide estimates that are accurate and support upfront pricing
Obtain approval to review findings of multi-point inspection and associated prices
Obtain approval to proceed with Additional Service Requests
Return repair orders to the dispatcher or technician to complete the requested work immediately
Communicate with technicians/dispatchers to clearly understand the services required and performed
Follow up with the customers during the repair/servicing of the vehicles so they are aware of the status
Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports
Upon completion of service, promptly and professionally deliver the vehicle to the customer
Final Repair order explanation of services completed and future recommendations for services explained
Qualification
Required
Communication skills – communicates effectively with others
Time management – managing one's own time and the time of others
Typing – the ability to type efficiently to enter repair orders
Mathematics – calculating service costs and counting change
Basic computer skills
Benefits
Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts
Paid Time-Off
Company
Balise Motor Sales
Balise Motor Sales is an automotive company offering new and used car sales, service, and parts in the Western, MA.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Beckie Bragga
Executive Assistant to CEO
Jacqueline Bruton
Senior Human Resources Business Partner
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