impact.com · 1 day ago
Customer Success Director
Santa Barbara, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
$110K/yr - $135K/yr
5+ years expImpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As a Customer Success Director, you will manage enterprise-level client relationships to promote retention and growth, develop strategic account plans, and enhance the presence of Impact within client organizations.
Computer Software
Responsibilities
Deliver world-class support to our top clients
Maintain a balanced proactive/reactive relationship with your assigned accounts
Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers
Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
Dedicated duties include account monitoring, regular check-ins and relationship building
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
Qualification
Required
5+ years Account Management or Customer Success experience, preferably B2B
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
Consistent track record of providing stellar support to customers
Strong understanding of the digital marketing ecosystem
Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Critical thinker and inventive problem-solver
Proven track record of quality verbal and written communication skills
Customer-focused, commercially minded, service-oriented
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Preferred
Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits
Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
Insurance coverage (life, short-term disability, long-term disability, and more)
Health Care Spending Account
Two different Employee Assistance Programs
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company
impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David A. Yovanno
Chief Executive Officer, Board Director
Lisa Riolo
Co-Founder
Recent News
2025-10-02
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase