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Four Seasons Hotels and Resorts · 21 hours ago

In Room Dining Coordinator

Westlake Village, CA

Part-time

Onsite

Entry Level

$19.92/hr - $19.92/hr

1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company that is committed to providing exceptional experiences for its guests. The In Room Dining Coordinator plays a key role in delivering outstanding service by efficiently coordinating guest orders and ensuring timely delivery.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion