Sarnova · 3 months ago
Call Center - Bilingual - Heavy Phones - Digitech - Remote
United States
Full-time
Remote
New Grad, Entry LevelSarnova is a leading provider of advanced billing and technology services to the EMS transport industry, and they are seeking a bilingual Call Center Representative. The role involves handling patient calls in a remote environment, providing assistance with empathy, and ensuring compliance with HIPAA regulations while managing heavy call volumes.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Answer heavy call volume in a remote call center environment
Answer patient questions and address concerns in a friendly and empathetic manner
Forward calls as necessary to alternate billing departments
Determine resolutions to customer issues while adhering to our client rules and expectations
Follow through with all requests, which may require calling alternate parties, emailing or faxing information
Qualification
Required
Bilingual (English/Spanish) required; must be able to work Saturdays
Strong computer skills. Basic understanding of MS Outlook, Word and Excel
Minimum typing of 40 wpm
Must be a quick learner and willing to ask questions
Able to handle pressure and always maintain composure
Able to handle large volumes of work while meeting tight deadlines
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Ability to identify issues, know what questions to ask, and determine solutions
Able to present information and solutions in a professional and courteous manner
Excellent attention to detail and accuracy
Able to multi-task, and organize and prioritize tasks in order to complete all work assigned
Must be punctual and dependable
Preferred
Some Insurance Billing knowledge is preferred. Full training provided
Benefits
401(k) Plan
Company
Sarnova
Sarnova Inc., through its subsidiaries, provides healthcare products and distributes emergency medical equipment and supplies.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.5M2018-03-12Acquired
2009-12-31Series Unknown· $0.5M
2009-04-24Series Unknown· $10M
Leadership Team
Brian Ellis
Chief Operating Officer
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