Associated Asset Management (AAM) · 3 months ago
Community Manager
Phoenix, AZ
Full-time
Hybrid
Mid LevelAssociated Asset Management (AAM) is dedicated to constructing a high-performing culture that empowers employees. The Community Manager will be primarily responsible for providing community management and exceptional customer service to homeowners, ensuring compliance with governing documents and managing vendor relationships.
Management Consulting
Responsibilities
Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM
Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies
Solicit, negotiate and execute contracts for Association vendors and service providers
Prepare and submit bid specs and work orders to vendors/service providers, as needed
Plan, budget, advertise, execute and attend Association events with Boards/Committees approval
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM
Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports
Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data
Review, modify, code and approve Association invoices
Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law
Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required
Exhibit a proactive approach to management; provide leadership in planning future growth
Perform other duties as directed
Qualification
Required
Strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations
Ability to interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service
Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies
Solicit, negotiate and execute contracts for Association vendors and service providers
Prepare and submit bid specs and work orders to vendors/service providers, as needed
Plan, budget, advertise, execute and attend Association events with Boards/Committees approval
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM
Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports
Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data
Review, modify, code and approve Association invoices
Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law
Interview, hire and train employees, as needed
Coach AAM employees regarding job performance and expectations; terminate employment relationships when required
Exhibit a proactive approach to management; provide leadership in planning future growth
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
High attention to detail
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents
Exceptional organization and tracking skills
Ability to function efficiently in a high volume, fast-paced environment
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems
Ability to interact and work positively and effectively with staff and residents at all levels
Ability to work collaboratively and cooperatively within the department as well as with other departments
Must be able to work evening and weekends as needed for meetings and emergencies
Utilizing personal automobile for commuting to and from assigned communities
Walking communities to inspect common areas per management contract
Sitting and standing for moderate periods of time
Company
Associated Asset Management (AAM)
AAM is one of America’s most-respected Homeowner Association (HOA) management companies.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Ziff
CEO
Company data provided by crunchbase