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impact.com · 1 day ago

Customer Success Manager, Enterprise

New York, United States

Full-time

Hybrid

Mid Level

$80K/yr - $95K/yr

3+ years exp

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As an Enterprise Customer Success Manager, you will deliver world-class support to top clients, maintain proactive relationships, and utilize the software suite to enhance marketing campaigns.

Computer Software

Responsibilities

Delivering world-class support to our top clients

Maintain a balanced proactive/reactive relationship with your assigned accounts

Dedicated duties include account monitoring, regular check-ins, and relationship building

Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

Qualification

Customer success experienceAffiliate marketingDigital marketing ecosystemB2B experienceProfessional communicationTeam collaborationProblem-solvingTime managementConflict resolutionDetail-oriented

Required

3+ years of customer success/relationship experience, preferably B2B

Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)

Experience with Affiliate and performance marketing

Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)

Consistent track record of providing stellar support to customers

Embraces teamwork and cross-team collaboration

Healthy dose of initiative and the ability to remain flexible

Detail-oriented and able to efficiently prioritize tasks

Be a critical thinker and an inventive problem-solver

Professional communication skills

Enthusiastic teammate

Great conflict resolution skills

Excellent time management skills

Benefits

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled

Flexible spending accounts and 401(k)

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company

impact.com

Glassdoor4.0

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

Founded in 2008

Santa Barbara, California, US

1001-5000 employees