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TikTok · 3 months ago

CRM Strategy & Operations Manager - Global Business Solutions

San Jose, CA

Full-time

Onsite

Mid, Senior Level

$128K/yr - $245K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a CRM Strategy and Operations Manager to drive CRM product adoption and improve operational effectiveness. The role involves collaborating with cross-functional teams to enhance processes and tooling, ensuring scalability and efficiency in business operations.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices

Apply an outside-in and inside-out insights, advocate in driving system and feature development by engaging best practice approach

Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps

Gather business feedback related to system and tooling needs, prioritize business asks and shape road map to drive efficiency and effectiveness

Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT AT testing, signoff and enablement

Act as SME for partner teams when it comes to system, tooling and process design

Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise

Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations

Qualification

CRM SalesforceCRM Microsoft Dynamics 365Product MarketingProgram ManagementAI CRM product developmentProcess designDocumentationStakeholder managementProblem-solving skillsSelf-starter

Required

5+ years of experience in operations, CRM, product or program management role within a fast-paced technology company

Experience developing product, operational or systems-related strategies for a global or multinational sales organization

CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels

Experience in building AI CRM product and/or lead management product is a plus

Preferred

Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results

Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership

Track record of presenting to senior management and stakeholder management

Expert in process design and documentation, optimization and GTM execution

Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)