SpaceX · 2 months ago
Starlink Enterprise Account Lead (Small & Medium Sized Business)
Hawthorne, CA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $125K/yr
2+ years expSpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Starlink Enterprise Account Lead to manage relationships with small and medium-sized business customers. The role involves ensuring customer satisfaction, managing account growth, and implementing strategies for continuous improvement in service delivery.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
Delivering impeccable customer service at scale to SMB customers and resellers
Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business
Retaining and growing the value of SMB accounts in both hardware and service revenue
Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
Act as an extreme owner of SMB accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
Qualification
Required
Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience
2+ years of consulting or project management experience
1+ year experience in a customer-facing role
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Availability and willingness to travel as needed to customer sites/meetings
Preferred
Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-07
Crunchbase News
2026-01-07
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