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University of California, Riverside · 2 months ago

CRM Analyst

Riverside, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

4+ years exp

The University of California, Riverside is seeking a CRM Analyst to join their central IT team and enhance the student experience through technology. This role involves leveraging expertise in Slate and Salesforce to design and implement innovative solutions that support students throughout their journey, while also providing technical resources for the university's CRM systems.

Building MaterialEducationNon ProfitReal Estate

No H1B

Responsibilities

Serve on a team of CRM professionals who provide technical resource for the university's CRM systems, including Technolutions Slate and Salesforce

Resolve a wide range of business process issues by designing, configuring, and implementing solutions within the CRMs and integrated SaaS applications for workflow and forms

Demonstrate good judgment in selecting methods and techniques to support the entire student lifecycle, from prospective students to alumni engagement, ensuring data integrity and a seamless user experience

Qualification

SlateSalesforceQualtricsKuali BuildDocuSignBusiness process analysisSoftware designDocumentation standardsProblem solvingEffective communicationInterpersonal skillsTeamwork

Required

Bachelor's degree in related area and/or equivalent experience/training

4 - 7 years of related experience

Must pass a background check

Thorough knowledge of business and process analysis functions

Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture

Thorough knowledge of related areas of IT

Self-motivated and works independently and as part of a team

Able to learn effectively and meet deadlines

Demonstrates problem solving skills

Broad knowledge relating to software design

In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description

Demonstrated ability to work with others from diverse backgrounds

Thorough knowledge of business processes and procedures

Demonstrated testing and test planning skills

Demonstrated effective communication and interpersonal skills

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization

Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization

Demonstrated proficiency with at least one enterprise CRM platform (e.g., Slate, Salesforce, etc.) for system administration and configuration