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Rentokil Pest Control North America · 1 day ago

Director-Regional

Sacramento, CA

Full-time

Onsite

Director/Executive

$133K/yr - $196K/yr

8+ years exp

Rentokil Pest Control North America is a global leader in pest control and related services. The Regional Director is responsible for operational excellence within the assigned region, driving change management, developing strategies, and ensuring the achievement of company goals and revenue growth across branches.

Consumer Services

Responsibilities

Oversee net APBITA across branches and sales and service operations to ensure achievement of revenue and profit plans

Monitor progress against district and region revenue objectives

Oversee development of General Managers through talent assessment and development

Monitor and actively coach all levels of district colleagues

Manage recruiting efforts, interviewing, candidates hiring and onboarding to ensure appropriate staffing levels and a talented bench strength

Oversee relationship with all residential clients

Oversee end-to-end relationship with specific commercial clients

Resolve clients disputes, complaints, and handle outstanding claims

Ensure company programs and initiatives are delivered with excellence across branches

Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards

Lead and drive organisation values through quality of service, relationships and teamwork

Orchestrate joint team meetings to build camaraderie and share best practices

Understand Rentokil’s and Terminix processes, including roadmap for safety/structure/service offerings

Leverage new evaluation criteria for colleague performance

Oversee multi-branch P&L and sales /and service operations to ensure achievement of revenue & profit plans

Establish tracking forums to assess progress against branch/region revenue objectives & influence sales / service activity and execution

Enable ongoing development of BMs via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing

Invest in branch-level staff development by modelling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc. skip-level conversations, annual reviews, improvement plans, etc

Oversee multi-branch recruiting ,interviewing ,hiring to ensure appropriate staffing levels and a talented bench

Nurture a high performing culture through actions, accountability and feedback

Champion change through the “Heart, Head and Hands” methodology

Serve as steward of Rentokil and Terminix business model to ensure company programs and initiatives are delivered with excellence at the branch level

Qualification

Field services managementBusiness operations experienceProject managementBachelor’s DegreeLicenses for pest controlCoachingChange managementClient relationship managementLeadership

Required

Bachelor's Degree or equivalent in Business Management related subject

8+ years of field services management experience required, or an equivalent combination of education and experience

Business operations experience

Skill in managing and leading assigned projects - understanding of project management

Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services

Must possess a valid driver's license from state of residence

Knowledge of laws, regulations, methods, and techniques in the area of specialty

Position may require frequent overnight travel