Apply on Employer Site

Institute for Women's Leadership Marquette University · 2 months ago

Senior Director, Infrastructure, Operations and Enterprise Architecture

Milwaukee, WI

Full-time

Onsite

Director/Executive

10+ years exp

Institute for Women's Leadership Marquette University is dedicated to fostering student success and community service. The Senior Director, Infrastructure, Operations and Enterprise Architecture will provide strategic leadership for the university’s enterprise IT environment, ensuring robust systems and services that support academic and administrative priorities while driving innovation and operational excellence.

Higher Education

Responsibilities

Provide strategic leadership for the execution and continuous improvement of enterprise infrastructure and IT operations, encompassing data center services, network and server management, storage, end-user support, and service desk functions

Ensure systems and services are resilient, highly available, and optimized for performance

Oversee the implementation of new technologies and upgrades, and ensure operational processes are efficient, scalable, and aligned with service level expectations

Develop and maintain target architectures that support the university’s future state across data, applications, and technology platforms

Define and enforce architecture standards, policies, and best practices to ensure consistency, interoperability, and long-term sustainability of IT systems

Collaborate closely with the CIO to define and evolve a forward-looking infrastructure strategy that supports Marquette’s academic, research, and administrative goals

This includes anticipating future needs, aligning with institutional priorities, and ensuring the infrastructure roadmap supports scalability, agility, and innovation

Stay abreast of emerging technologies and industry trends

Evaluate their potential impact on the university’s operations and competitiveness

Recommend and pilot innovative solutions that enhance efficiency, reduce risk, and support strategic transformation

Partner with the security and compliance teams to operationalize security policies and ensure compliance with regulatory and institutional requirements

Maintain oversight of infrastructure-related controls, risk management practices, and incident response protocols to safeguard university assets

Monitor and analyze the performance of infrastructure, service delivery, and support operations, including staff effectiveness and system reliability

Provide actionable insights based on trends and metrics, and recommend improvements to enhance user experience, operational efficiency, and alignment with institutional goals

Ensure robust, repeatable processes and skilled personnel are in place across infrastructure and support teams to meet the service expectations of the Marquette community

Drive continuous improvement in service delivery through process optimization, automation, and a commitment to operational excellence

Responsible for the supervision of staff which includes but is not limited to hiring, terming, disciplinary actions, performance management, staff development, etc

Foster a culture of engagement, accountability, and professional growth within the infrastructure and operations team

Build a high-performing team that is aligned with the university’s mission and values

Oversee the infrastructure and operations budget, ensuring fiscal responsibility and alignment with strategic priorities

Review and approve contracts for IT services and technologies, manage vendor relationships, and ensure delivery of value from external partners

Responsible for the supervision of student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student’s assignment, etc

Qualification

Enterprise architecture frameworksITILService managementCybersecurity principlesInfrastructure managementVendor managementPerformance monitoringLeadership experienceStakeholder engagementTeam developmentCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, Business Administration or related field

A minimum of 10 years in a role with relevant experience

Supervisory and leadership experience

Proven ability to lead large-scale enterprise infrastructure and IT operations, including data centers, networks, servers, storage, and end-user support. Demonstrated success in delivering resilient, high-performing systems and services aligned with business objectives

Deep knowledge of enterprise architecture frameworks and principles. Ability to design scalable, interoperable architectures and enforce standards and policies that ensure long-term sustainability and alignment with institutional goals

Expertise in ITIL or similar service management frameworks. Skilled in developing and refining operational processes to improve service delivery, automate workflows, and meet service level agreements across infrastructure and support teams

Strong understanding of cybersecurity principles, regulatory compliance, and risk management practices. Ability to operationalize security policies and maintain oversight of infrastructure-related controls and incident response

Demonstrated ability to mentor and develop high-performing teams. Skilled in fostering a culture of accountability, engagement, and continuous improvement across technical and support staff

Effective stakeholder engagement and relationship building skills promoting a team environment

Proven communication and interpersonal skills with the ability to translate technical concepts to non-technical stakeholders

Preferred

Master's degree in Information Technology, Computer Science, Business Administration or related field

Experience with evaluating and piloting emerging technologies (e.g., automation tools, AI-driven infrastructure) to enhance efficiency and competitiveness

Strong understanding of HIPAA, FERPA and NIST cybersecurity principles and regulatory compliance