YouFit Gyms ยท 2 months ago
Member Service Specialist-6438
Boca Raton, FL
Part-time
Onsite
New Grad, Entry LevelYouFit Gyms is a fitness company focused on providing exceptional service to its members. As a Member Service Specialist, you will be the first point of contact for members and guests, ensuring a welcoming environment and assisting with memberships and retention efforts.
Health Wellness & Fitness
Responsibilities
Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment
Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts
Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed
Handle account management and billing by assisting members with account updates, payment processing, and past-due balances
Support retention efforts by engaging with members considering cancellations and offering solutions to retain them
Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy
Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines
Perform opening and closing duties by following established procedures to prepare the facility for members
Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed
Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options
Qualification
Required
Must be at least 18 years of age
Proficient in reading, speaking, and writing in English
Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
Strong customer service skills with the ability to engage positively with members, guests, and prospects
Ability to multitask and stay organized in a fast-paced environment
Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures
Ability to enforce gym policies professionally and resolve member concerns effectively
Basic computer skills for processing check-ins, updating accounts, and managing member interactions
A team-oriented mindset with a proactive approach to problem-solving and service excellence
Preferred
Fluency in multiple languages is favored
Benefits
Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout!
Company
YouFit Gyms
YouFit Gyms offer a personalized gym experience at an incredibly accessible price.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Vahaly
Chief Executive Officer
Luke Stines
CFO
Company data provided by crunchbase