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McKinsey & Company · 2 days ago

Associate - Service Operations

Chicago, IL

Full-time

Onsite

Senior Level

6+ years exp

McKinsey & Company is a global consulting firm focused on driving lasting impact and building long-term capabilities with clients. The Associate in Service Operations will blend strategic thinking with hands-on experiences to advise clients on operational strategies, implement recommendations, and contribute to multiple projects globally.

ConsultingManagement ConsultingProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems

In your role you will provide unique set of tools and techniques to help clients identify opportunities for improvement, and you will implement recommendations in support of our client’s business objectives

You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations

You will make meaningful, hands-on contributions to multiple projects across a dynamic set of situations in a way that utilizes your deep knowledge of functional transformations

To be successful, you will leverage automation and digital processes to help our clients realize significant performance improvements quickly

You will push both your co-workers and our clients into thinking about challenging situations in new and transformative ways

Qualification

Process improvementTransformational leadershipAnalytical skillsCustomer experience engineeringOperational strategyTeam collaborationCommunication skillsProblem solvingAdaptability

Required

Undergraduate degree required

6+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations

Experience in at least two of the following: contact center process improvement; frontline, field service or customer care process transformation; general and administrative (Finance / HR) function transformation or process implementation in the middle office (claims, mortgages, case management) or customer experience engineering

Demonstrated experience successfully leading a transformational/capability building activity within a back office / shared service center in any industry or frontline services environment such as retail, telecom, banking, travel and transport, hospitality, financial services

Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability

Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables

Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization

Willingness to travel up to 80% and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines)

Preferred

master's degree in engineering, business, operations or related disciplines

Benefits

World-class benefits

Competitive salary

Company

McKinsey & Company

Glassdoor4.1

McKinsey & Company is a global management consulting firm and trusted advisor by businesses, governments, and institutions.

Founded in 1926

New York, New York, USA

10001+ employees

http://www.mckinsey.com

H1B Sponsorship

McKinsey & Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (612)

2024 (647)

2023 (613)

2022 (811)

2021 (740)

2020 (471)