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Axon · 1 week ago

Technical Training Specialist

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$57K/yr - $91K/yr

3+ years exp

Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. As a Technical Training Specialist, you will ensure frontline support professionals are equipped to troubleshoot complex issues, blending technical learning with instructional delivery to enhance the technical expertise of global support teams.

ElectronicsGovTechHardwareSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Rapidly learn Axon’s ecosystem (cloud software, networking, IoT devices, integrations) and design scalable technical training programs tailored to multiple support tiers

Partner with the Training Manager to lead new hire onboarding, ensuring team members quickly gain the technical knowledge and confidence to support customers effectively

Drive Tier 1 upskilling to strengthen troubleshooting foundations and prepare agents for Tier 2 readiness, while delivering product-specific training to Tier 2 teams on complex products, workflows, and integrations

Continuously refine training curriculum to reflect new product capabilities, technical requirements, and learner feedback, driving measurable retention and progression across tiers

Develop and maintain quick references, and troubleshooting content, translating complex product concepts into accessible resources

Partner with Training Manager, Product and Support SMEs to ensure accuracy, keep content current, and align training with the Support knowledge base for consistency and adoption

Design and support skills assessments that validate technical growth, measure knowledge retention, and track progression across tiers

Qualification

Technical training developmentCloud software expertiseNetworking knowledgeIoT device experienceSaaS platforms knowledgeLMS familiaritySalesforce CRM experienceKnowledge-Centered Service (KCS)AI-driven knowledge creationCommunication

Required

3-5+ years of experience in technical training or tiered technical support roles

Strong ability to learn and teach complex technical concepts (networking, SaaS, IoT, APIs, integrations)

Deep experience working with multi-faceted, interconnected ecosystems of hardware, software, and cloud technologies — such as cameras, sensors, or drones

Experience delivering technical training in both live and virtual environments

Excellent communication skills with the ability to simplify highly technical topics for diverse learners

Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information