RSA Security · 3 months ago
RSA- Advisor, Customer Success Engineer
Hybrid (Boston, Massachusetts, US)
Full-time
Hybrid
Mid Level
4+ years expRSA Security is a leader in identity and access management, serving over 12,000 organizations worldwide. The Customer Success Engineer will enhance customer experience by ensuring effective product adoption and building strong relationships, while also acting as a technical expert to support customers throughout their journey with the product.
Responsibilities
Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution
Help customers quickly realize the value of their purchase and ensure smooth deployment
Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices
Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices
Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance
Help customers unblock any technical challenges throughout the journey
Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates
Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations
Qualification
Required
4+ years of experience
Good interpersonal skills and customer skills
Strong technical expertise and understanding of business solutions
Customer-focused mindset
Ability to work cross-functionally with teams such as sales, product, and engineering
Identity and Access Management (Passkeys, MFA, SSO, Least Privilege)
Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls)
Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWZ, Azure, SCIM and REST API)
Other (Linux, SQL, Entra)
Preferred
Engineering degree is preferrable
CCNA preferred
Company
RSA Security
From on-premises to cloud to hybrid, RSA provides identity-first solutions for security-first organizations to thrive in a digital world with modern authentication, lifecycle management, and identity governance.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Schmalz
Field CTO, RSA Federal
Kevin McAdams
Chief Financial Officer
Recent News
2024-03-08
GlobeNewswire News Room
2022-07-11
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