Affordable Appliance Repair · 2 months ago
Customer Service Representative/ Scheduler
United States
Full-time
Remote
New Grad, Entry LevelAffordable Appliance Repair is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions to ensure a great customer service experience.
Consumer Services
Responsibilities
Receive a high volume of inbound calls
Identify the reason for the customer’s call, collect relevant information, and schedule customers
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
Company parties
Flexible schedule
Training & development
Flexible Schedule
Career Growth Opportunities
Company
Affordable Appliance Repair
Affordable Appliance Repair is locally owned and proud to call the southeast region our home.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase