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PostNet International Franchise Corporation · 2 months ago

Senior Customer Service Representative

Ocean View, NJ

Full-time

Onsite

Senior Level

PostNet International Franchise Corporation is a company that provides high-quality printing and shipping solutions for small businesses and consumers. The Senior Customer Service Representative is responsible for assisting customers with store services and products, operating store equipment, and may help train and mentor other representatives.

Retail

Responsibilities

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

Qualification

Customer service experiencePoint-of-sale systemMicrosoft Office proficiencyGoogle Suite proficiencySupervisory skillsNotary Public certificationMultitaskingEffective communicationTime managementAttention to detail

Required

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking – must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

A high school diploma or equivalent required

Valid driver's license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

May be required to operate a motor vehicle

Must perform all duties in a safe and efficient manner

Preferred

Some supervisory skills preferred

Notary Public certification may be required

Benefits

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity, fun, and laughter

Career path development

Company

PostNet International Franchise Corporation

PostNet provides a wide range of convenient and high-quality design, printing and shipping solutions for businesses and consumers, from custom business cards, brochures and flyers to eye-catching posters, banners and signs.

Founded in 1992