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Heights Wellness Retreat · 2 months ago

Spa Front Desk Receptionist

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

Heights Wellness Retreat is a company that operates eight premier locations across San Antonio, and they are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections. The role involves managing bookings, welcoming guests, driving sales, and ensuring a positive experience for all guests.

Health Care

Responsibilities

Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments

Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge

Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties

Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience

Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations

Connect with guests to build rapport and create a warm, memorable experience throughout every interaction

Contribute to team culture centered on positivity, collaboration, and result-oriented solutions

Qualification

Customer service experienceBooking software proficiencySales experienceTech-savvyAttention to detailCalm under pressurePositive attitude

Required

Warm, approachable, and genuinely enjoy connecting with people

Calm under pressure and solution-focused when challenges arise

Attentive to details that enhance the guest experience

Motivated to meet goals and go the extra mile for guests and teammates

Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends

Reliable and flexible, with dependable transportation to travel between locations if needed

Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks

Preferred

Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most

Benefits

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Company

Heights Wellness Retreat

Glassdoor3.1

Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery.

Founded in 2004