Baptist Health · 2 weeks ago
Lead Telecommunications Engineer, Hybrid, Technology & Digital, FT, 09A-5:30P
Coral Gables, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$86K/yr - $112K/yr
10+ years expBaptist Health is the region's largest not-for-profit healthcare organization, known for its commitment to medical excellence and compassionate care. The Lead Telecommunications Engineer will be responsible for maximizing the availability of the BHS Network Based Telecommunications Voice systems and assisting in planning telecom infrastructure capacity and network optimization projects.
Hospital & Health Care
Responsibilities
Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation & maintenance of the equipment throughout the facilities
Assist network engineering staff in planning telecom infrastructure capacity build out and network optimization projects
Provide Voice capacity analysis to BHSF IT Product lines & external clients
Recommend, specify & implement technology solutions along with participation as a team member in Project implementations
Compilation & analysis of Network-Based statistical data into statistical reports for capacity planning
Assist the Director of Network / Telecommunication Manager with vendor contracts
Ability to design LAN/WAN Network-Based Voice solutions based on standard system design methodologies
Ability to perform advanced Network-Based Voice System Management functions
Provides technical support as needed, to assist in resolving network-Based & stand alone Voice specific problems: Handsets, hardware, software, Call routing response time problems
Ability to provide basic network administrative functions & application support on supported systems
Provide support & mentoring for the lower tier Voice-Network Engineers
Adherence to BHSF IT methodologies & standards i.e. project methodology & technology standards
Qualification
Required
Bachelors
Bachelors degree or relevant work experience
5+years' work experience and advanced knowledge of Cisco CUBE troubleshooting and configuration
5+year's work experience and advanced knowledge of Oracle eSBC/ECB is a major plus or substitute for CUBE experience
5+years' work experience and advanced knowledge of Cisco Unified Communications Manager call control and routing
3+ years' work experience with Microsoft Teams Calling over Direct Routing and configuration of shared line resource accounts
Troubleshooting SIP messaging
Understanding and configuration of cloud contact centers
Project management with the ability to lead projects independently
Mentoring of junior engineers
Management of service tickets queues
Customer service centric attitude and work ethic
Cisco CUCM admin, ACD training, basic network knowledge
Advanced design, installation & support exper with telecommunications equipment & contact center platforms with scripting
Desirable configuration & installation exper with Cisco products required to perform routine & fault isolation of digital telecommunications equipment (Fiber optic transmission, multiplexes, digital cross-connect,& channel bank equipment)
Perform routine fault isolation testing of DS1,DS3,ISDN,VOIP & SIP comm facilities
5 years experience with PBX , Voicemail, ACD admin & lead dial peer design on voice routers
Experience with carrier circuit provisioning, troubleshooting, fiber optics, project management
Certifications on supported equipment
In depth knowledge of protocols & interfaces i
TCP/IP, SIP, QOS (Layer
2 & 3), Ethernet, RS232, DHCP
Advanced knowledge of network mgmt, multi-protocol troubleshooting, optimization & troubleshooting
Knowledge of OSes: Linux/UNIX, Netware, DOS, & Windows
Ability to act as a project/operational leader on large projects or high severity issues
Knowledge of healthcare environment & programming skills desired
Strong verbal/written communication, Documentation & inventory, Organizational, & analytical skills
Company
Baptist Health
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.
10001+ employees
H1B Sponsorship
Baptist Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (3)
2021 (20)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Bill Ulbricht
Chief Executive Officer - Baptist Hospital Miami
Drew Grossman
Chief Executive Officer
Recent News
2025-08-26
Company data provided by crunchbase