First Command Financial Services, Inc. · 3 months ago
Vice President, Technology Operations & Infrastructure
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expFirst Command Financial Services, Inc. is seeking an experienced and visionary Head of Technology Operations and Infrastructure to lead and optimize enterprise IT infrastructure. This strategic leadership role involves ensuring the availability, performance, security, and scalability of all infrastructure components to support the company’s mission-driven objectives.
BankingConsultingCrowdfundingFinancial Services
Responsibilities
Partners with product and business leaders to contribute to the success of strategic business initiatives through enabling technology infrastructure planning and execution
Collaborates with XTO leadership including the Chief Technology Officer, Chief Digital Officer, Chief Data Officer, SVP Service and Support Strategy, VP, Experience Design and Innovation to deliver great client and user experiences
Develop and execute the enterprise infrastructure strategy aligned with regulatory, operational and business objectives
Partner with executive leadership to ensure technology platforms support growth, innovation and customer trust
Champion modernization initiatives including hybrid cloud adoption, automation, and zero-trust architectures
Lead cross-functional planning and budgeting processes for infrastructure-related initiatives
Remains informed of trends impacting financial services industry and technology infrastructure and advises C-level executives on potential impacts
Oversee all aspects of infrastructure operations including data centers, networks, server, storage, and cloud environments
Ensure high availability, performance, and resilience of all IT infrastructure systems
Partner with the Risk Management team to define and execute disaster recovery and business continuity plans
Collaborate with cybersecurity, compliance, and risk teams to ensure compliance with regulatory and relevant frameworks (e.g., FFIEC, SOX, SEC, FINRA, GLBA, NIST)
Enforce zero-trust principles, role-based access, and secure infrastructure configurations
Continuously monitor for vulnerabilities and ensure timely patch management
Manage relationships with infrastructure vendors, service providers, and consultants
Ensure contracts and service-level agreements (SLAs) meet organizational needs and performance standards
Identify and evaluate emerging technologies to continuously improve efficiency, scalability, and reliability
Drive automation and DevOps practices to streamline infrastructure deployment and management
Build and lead a high-performing infrastructure and operations team with a culture of accountability and continuous improvement
Mentor senior engineers and managers, and foster collaboration across digital, technology, risk, and business teams
Foster a culture of accountability, continuous improvement, and innovation. Specifically includes a team of 30-40 infrastructure and operations professionals and leaders
Vice President of Infrastructure
Director of Operations and teams
Qualification
Required
Bachelor's degree in computer science, Information Systems, Engineering, or related field (Master's preferred)
10+ years of experience in IT infrastructure with at least 5 years in a leadership or managerial role
Proven experience managing large-scale IT operations in hybrid or multi-cloud environments (e.g., AWS, Azure, Google Cloud)
Experience with enterprise networks, virtualization, containerization, disaster recovery, DevSecOps practices, and endpoint management
Working knowledge of SAP, Storage Area Network (SAN), Cisco-based network communications technology, and Microsoft solutions
15+ years' total experience, including 5+ years in a production 24/7 high-availability multi-site enterprise ERP environment, including application hosting, voice and data networks, security and information protection
Experience of leading overall infrastructure for a complex organization and network, including multicounty setup, VLAN setup for regulatory requirement, managing data protection, etc
Certified Information Systems Security Professional (CISSP)
Azure Solutions Architect
Experience with or certified ITIL, PMP, or other project management or service delivery frameworks
Strong understanding of infrastructure-as-code, CI/CD pipelines, and automation tools
Excellent leadership, communication, and stakeholder management skills
Deep knowledge of security best practices, including identity and access management, encryption, and compliance frameworks
Ability to balance strategic thinking with hands-on technical oversight
Company
First Command Financial Services, Inc.
First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
501-1000 employees
H1B Sponsorship
First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Steffe
President and Chief Executive Officer
Recent News
2025-11-22
24-7 Press Release Newswire
2025-05-08
Company data provided by crunchbase