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Boston University · 22 hours ago

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $115K/yr

8+ years exp

Boston University is seeking a Senior Learning & Event Technology Specialist to join their Information Services & Technology (IS&T) community. This hands-on role involves providing advanced AV/IT support, installing and troubleshooting systems, and advising on emerging technologies while collaborating with various stakeholders.

EducationTrainingUniversities

H1B Sponsor Likely

Responsibilities

Installing, configuring, repairing, and troubleshooting AV/IT systems

Providing advanced support for a wide range of AV/IT technology and services

Advising management on emerging technologies

Testing and verifying new solutions

Serving on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead

Interfacing with consultants, integrators, vendors, general contractors, trades, and other partners

Qualification

AV/IT technology supportCrestron programmingDSP Biamp ConfigurationAudio CommissioningDante ConfigurationAVoIPZoom/Teams RoomsDigital signage solutionsTicketing systemsCustomer service skillsCommunicationProblem-solvingTeam collaborationAdaptability

Required

8+ years of progressively responsible experience with AV/IT technology in a support role

Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)

Valid driver's license

Ability to lift moderately heavy equipment (up to 75 pounds)

Crestron programming, troubleshooting, Simple, HTML5

DSP Biamp Configuration

Dante Configuration & Setup

Audio Commissioning

AVoIP (Quality of Service)

Virtual Control - VC4 (Programming, Loading, Setup, Linux)

Install/Configure - Zoom/Teams Rooms

AV Networking

Cable Termination

RS-232

Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)

Working knowledge of digital signage solutions (e.g., Appspace)

Experience with ticketing systems (e.g., ServiceNow)

Strong experience with lecture capture technology (Echo360 experience preferred.)

Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred

Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems

Experience with sound reinforcement and lighting set ups

Experience maintaining and programming Crestron and Extron systems

Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP

Familiarity with LDAP, CAS, & Shibboleth technologies

Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion)

Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases

Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc

Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's

Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements

Interface with consultants, vendors, general contractors, electrical contractors and other partners

Demonstrating creative solutions to help differentiate LETS and the IT Help Center

Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices

Experience with WordPress and web site content management and development

Must follow procedures and keep accurate records of incidents and requests while working in the field

Strong writing and organizational skills required

Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers

Learn and support new technology quickly

Must possess excellent interpersonal communication skills

Strong customer service skills absolutely necessary

Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment

Interact with all levels of an organization in a professional, diplomatic and tactful manner

Work well with external vendors

Work well with both primary and dotted line reporting in a matrix environment

Work productively in cross-functional teams and/or resourcefully and independently as an individual

Must possess the ability to work autonomously and maintain control in rapidly changing situations

A high level of independent decision making is absolutely necessary

Preferred

AVIXA CTS or CTS-I certification(s) preferred

Master's Degree in related discipline preferred

Certified Technology Specialist (CTS) certification preferred

ITIL Foundations Certification preferred

Working knowledge of digital signage solutions such as Visix

Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required

At least two years of programming or commissioning experience in the professional audio/video integration preferred

Working knowledge of media management systems such as Kaltura

Benefits

Generous time off, paid intersession break, and 13 paid holidays.

University-funded retirement plan with full vesting after 2 years of eligible service.

Competitive tuition assistance program for yourself and family members.

Discounted MBTA pass and additional commuting options.

Programs and classes at little or no cost, including workshops and personal counseling.

Access to discounts or free admission to various city art/cultural institutes around Boston.

Public Service Loan Forgiveness

Pet Insurance

Company

Boston University

Glassdoor4.3

Boston University is one of the leading private research and teaching institutions in the world today, with three primary campuses in the heart of Boston and programs around the world.

Founded in 1848

Boston, Massachusetts, USA

5001-10000 employees

https://www.bumc.bu.edu/busm

H1B Sponsorship

Boston University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2024 (1)