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Moderna · 6 hours ago

Sr. IT/OT Support Engineer, GxP Manufacturing and Labs

Norwood, MA

Full-time

Onsite

Senior Level

$131K/yr - $209K/yr

7+ years exp

Moderna is a biotechnology company focused on mRNA technology and healthcare innovation. They are seeking a skilled GxP IT Engineer to provide hands-on technical support for endpoints and laboratory instruments in regulated environments, ensuring compliance and operational integrity.

BiotechnologyGeneticsHealth CareMedicalPharmaceuticalTherapeutics

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Provide hands-on technical support for endpoints, laboratory instruments, and connected devices in GxP-regulated manufacturing and lab environments, ensuring reliable, compliant, and secure operations

Support and maintain key systems including MES (Syncade), DeltaV, OSI PI, BMS, ThinManager, and Zebra label printers, ensuring uptime, proper configuration, and integration with related systems

Partner with automation, lab, and manufacturing teams to ensure systems and instruments are properly installed, qualified, and supported through their lifecycle — from deployment to decommissioning

Collaborate with Digital Core, Cybersecurity, and Quality teams to ensure all systems meet Moderna’s IT and compliance standards, including patching, access management, and vulnerability remediation

Perform troubleshooting, maintenance, and configuration activities on GxP endpoints and instrument-connected PCs, ensuring alignment with established SOPs, ITSM processes, and change control requirements

Participate in incident, problem, and service request management activities, maintaining clear documentation, root cause analysis, and audit-ready records

Ensure GxP systems and endpoints are managed according to approved lifecycle processes, including system validation (IQ/OQ/PQ), periodic review, and decommissioning

Collaborate with vendors and internal stakeholders to resolve complex technical issues and drive continuous improvement in reliability and service delivery

Contribute to the development of standard operating procedures, work instructions, and technical documentation to promote consistency and compliance across global sites

Participate in cross-functional initiatives to strengthen GxP IT service management, helping to embed security, compliance, and operational excellence into daily support practices

Qualification

GxP IT systems supportComputerized system validationMES (Syncade) experienceWindows endpoints troubleshootingCybersecurity controls knowledgeIT Service Management (ITSM)Network routingSwitchingCommunication skillsProblem-solving skillsCollaboration skillsDetail-oriented

Required

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field—or equivalent relevant experience

7+ years of hands-on experience supporting GxP IT systems, laboratory instruments, or manufacturing technology in a pharmaceutical or biotech environment

Strong understanding of GxP principles, computerized system validation (IQ/OQ/PQ), and documentation practices required in regulated settings

Experience supporting or integrating systems such as MES (Syncade), DeltaV, OSI PI, BMS, LIMS, and ThinManager, along with laboratory instruments and Zebra printers

Proven ability to troubleshoot and support Windows endpoints and instrument-connected PCs, ensuring compliance with corporate security standards

Familiarity with Cybersecurity controls and endpoint protection tools (e.g., CrowdStrike or equivalent)

Experience collaborating with cross-functional teams, including automation, lab engineering, Quality, and Cybersecurity, to deliver reliable and compliant system operations

Working knowledge of IT Service Management (ITSM) concepts (incident, change, and problem management) and experience in SOP-driven, audit-ready environments

Excellent communication, documentation, and stakeholder engagement skills, with a focus on consistency, accountability, and service excellence

Understanding of network routing, switching and firewall concepts

Preferred

Strong analytical and problem-solving skills with a proactive, solution-oriented mindset

Demonstrated ability to remain calm and effective under pressure while supporting critical manufacturing and laboratory operations in a 24x7 environment

Excellent communication and interpersonal skills, with the ability to collaborate across IT, Automation, Engineering, Manufacturing, Quality, and Cybersecurity teams

Highly organized, detail-oriented, and disciplined in following established processes, documentation standards, and compliance requirements

Proven ability to work independently and manage priorities with minimal supervision while maintaining alignment with team goals and service expectations

Adaptable and resourceful—able to navigate change in a dynamic, high-growth, and compliance-driven environment

Strong sense of ownership, accountability, and commitment to delivering high-quality, reliable, and compliant technical support

Collaborative mindset with a focus on partnership, transparency, and continuous improvement within a global, cross-functional team