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Centier Bank · 4 hours ago

Branch Manager

Granger, IN

Full-time

Onsite

Senior Level

5+ years exp

Centier Bank is an award-winning company that values diversity and exceptional service. The Branch Manager is responsible for overseeing branch teams, maximizing growth and client experience, and ensuring compliance with banking regulations while driving sales and service initiatives.

BankingFinanceFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Leads and motivates based on Centier’s Mission, Essentials of Excellence, and Values

Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank

Plan and coordinate short-term and long-term strategies to assure branch goals are met

Strategically research your market including consumer and business needs, rival product/service offerings, market conditions, trends, and opportunities. Develop a sales plan to assist in reaching branch goals and market share

Create a sales culture and hold self and team accountable for successful business development, relationship management and client retention strategies

Participate in and manage the Servant Sales process per established guidelines

Maintain and expand existing client and business banking relationships and conduct outside sales efforts commensurate with market opportunity to generate new business

Refer clients to other lines of business within the bank and motivate your team to do the same

Work with sales partners to increase existing client relationships and acquire new

Responsible for partnering with small business clients to ensure they are using products and services that meet their needs and create value for the businesses

Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans

Provide team with timely, candid, constructive performance feedback through consistent structured routines, i.e., touch bases, huddle meetings, pipeline meetings, skill building meetings, and coaching sessions

Diligently oversee the performance management of the team including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination

Inspire, model, and motivate service and sales through team coaching and training to achieve an exceptional client experience

Ensure bank policies and standard operational procedures are consistently and uniformly applied throughout the branch. Work with Retail Operations to assist with branch questions, concerns, issues

Create schedules based on expected branch traffic and volume

Utilize data and reports, looking for trends and information to help reach branch goals

Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism

Foster career development for each associate toward their fullest potential to make good use of their skills and abilities

Recognize and celebrate individual and branch team successes

Be an ambassador for the Bank; promote the Bank by attending volunteer events, participating on teams and special projects as needed

Develop professional expertise through online courses, internal/external seminars, and trade-related publications

Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions

The position duties outlined above are not meant to be construed as all encompassing. Other duties and qualifications may be required and/or assigned as necessary

Serve as the Community Coordinator, remain the main contact for all donation requests and work directly with your regional/Community Relations to capitalize on sponsorship and donation opportunities (if applicable)

Manage a branch with multiple lines of business (Business Center Branch). Collaborate with each line of business to meet all aspects of the client’s needs

Mentor fellow managers and/or other branch associates on various tasks and assignments

Available to work evenings, some weekends and at other branches as needed

Qualification

Management experienceClient service experienceSales performanceConsultative skillsNetworking skillsPerformance managementEmotional IntelligenceInterpersonal communicationTeam developmentAdaptability to technologyConsumer creditTime ManagementLeadership SkillsAttention to detailProblem-solving

Required

Bachelor's degree

5+ years of management experience; preferably in banking, financial services or goal driven retail sales with an emphasis on consumer and business development

Successful record of coaching and mentoring associates to improved results

Client service experience

Thorough knowledge of Human Resource best practices including performance management and progressive discipline

Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems

High degree of Emotional Intelligence

Ability to manage multiple bank initiatives simultaneously

Ability to quickly adapt to new technology, system conversions and software rollouts while supporting and holding your team accountable to successful implementation

Demonstrates strong interpersonal, verbal, and written communication skills

Networking, Time Management and Leadership Skills

Ability to work through client problems by listening to learn, thinking through all options, and implement resolutions

Consultative skills to identify a client's financial needs and recommend solutions

High attention to detail to ensure accuracy

Demonstrated ability to work within and develop a team environment

Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports

Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals