Lodging Dynamics · 2 months ago
Task Force General Manager
Provo, UT
Full-time
Onsite
Mid, Senior Level
4+ years expLodging Dynamics is seeking a Task Force General Manager responsible for overseeing hotel operations at various locations. This role includes supervising department heads, managing payroll, and ensuring guest services are delivered effectively.
Business DevelopmentHospitalityHotel
Responsibilities
Actively supervises department heads
Responsible for department payroll administration
Conducts all department head performance appraisals where applicable
Participates in departmental expense and labor budgeting preparation
Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations
Develops department attitude of attentiveness and anticipation of guest needs
Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues
Ensures proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless internet, etc
Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries
Processes and reconciles daily cash deposits
Monitors posting of guest charges to minimize lost revenue
Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances
Coordinates reservations and efficient group registration with the Sales Department
Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue
Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed
Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop)
Responsible for the administration of key control procedures
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire
Maintains open and effective communication with team members and management
Attends and participates in team meetings
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties and responsibilities as assigned
Qualification
Required
Candidates must be based in the Western Region of the United States or willing to relocate to Utah
Bachelor's degree from an accredited university or equivalent in related field
A minimum four (4) years of experience in the hotel management field required
A minimum four (4) years of supervisory experience in the hotel management field required
Hilton or Marriott brand experience
Capability to understand and follow both oral and written directions
Knowledge and usage of correct business English and office practices
Ability to communicate effectively with others
Ability to analyze and resolve problems
Ability to maintain effective working relationships
Ability to interact successfully with internal and external customers
Computer proficiency in Google platforms, Gmail, Google Sheets, etc
Excellent customer service skills
Proficient in time management; the ability to organize and manage multiple priorities
Ability to take initiative and effectively adapt to changes
Ability to recognize an emergency situation and take appropriate action
Ability to establish and maintain a cooperative working relation
Ability to interpret and create spreadsheets
Ability to use sound judgment; work independently, with minimal supervision
Strong analytical and problem-solving skills
Competent in public speaking
Ability to perform well with frequent interruptions and/or distractions
Intermediate math skills
Cash handling skills (the ability to count currency, make and count back change)
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements
Ability to maintain a positive and professional working environment
Ability to foster a culture of excellence
Ability to work effectively in a culturally diverse environment and support diversity and inclusion within the organization
100% travel required
Company
Lodging Dynamics
Driven by Culture™ | Our award-winning hotel management company is led by world-class hospitality experts with 30+ years of experience.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Caraher
President & CEO
Recent News
Company data provided by crunchbase