VCA Animal Hospitals · 2 months ago
Client Service Representative- Full Time
Hilliard, OH
Full-time
Onsite
Entry Level
1+ years expVCA Animal Hospitals is seeking an experienced Client Service Representative to join their busy team. The role involves providing excellent customer service, managing appointments, and supporting the veterinary team to ensure a positive experience for clients and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Qualification
Required
At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others' reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits
Superior employee benefits
HUGE personal pet discount of up to 4 animals
401K benefits
Medical/Dental/Vision benefits
12 complimentary therapy sessions to combat compassion fatigue
Comprehensive benefits package including medical, dental, vision, paid vacation for full time associates
VIP discounts to local retail stores
Uniform allowance
Competitive compensation
Paid vacation/sick days
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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