RoviSys Building Technologies ยท 22 hours ago
Lead Service Engineer/Specialist
Peachtree City, GA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $130K/yr
3+ years expRoviSys Building Technologies is seeking a Lead Service Engineer/Specialist responsible for providing service and support to customers while maintaining service level agreements. The role involves troubleshooting hardware and software, leading service efforts, and collaborating with technical teams.
Facilities Services
Responsibilities
Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Promptly respond to incidents, outages, and service disruptions to maintain SLAs
Collaborate with technical teams to resolve critical incidents quickly and efficiently
Create instrument lists by examining P&ID drawings
Compile submittal and procurement documentation for controls and instrument hardware
Provide technical support for service technicians
Inspect completed support requests
Participate in customer design review meetings
Assemble development system using project hardware and computers
Configure user interface and HMI screens
Configure DDC, PLC and/or DCS control algorithms
Draft system documentation from templates
Assist is customer demonstrations and acceptance testing
Configure networks to interface with equipment
Install project software and configuration onto site systems
Participate in point-to-point loop checks
Perform instrumentation and software calibration and tuning
Participate in functional tests of all systems
Troubleshoot installation discrepancies
Program field modifications as required
Assist with developing commissioning test plans and documentation updates/redlines
Assist with developing training documentation/presentation on operations and maintenance of system
Serve as a technical contact for customers
Support sales teams during customer meetings
Identify future sales opportunities with customer contacts
Maintain relationships with existing customers
Qualification
Required
Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
Basic understanding of mechanical and electrical systems found within customer environment
3 + years of experience in at least one applicable controls platform: Controls Experience: Tridium: Niagara N4, Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers, Johnson Controls: Facility Explorer or Metasys controllers, Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight, Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
Other useful technologies include: Scripting languages (VBA, Python, etc.)
Knowledge of Kepware OPC server, ThinManager, VMware is preferred
Preferred
Basic understanding of HVAC systems in large building automation systems
Understanding of sequence of operations and P&IDs for HVAC and plant utilities
Experience with functional testing, including the ability to create, maintain, and execute test plans
Experience with specifying instrumentation and control valves for HVAC systems
Benefits
Performance Bonuses: Bonus structure designed to reward results
Travel Perks: Travel incentives + per-diem packages for field assignments
On-Call Pay: Compensated on-call pay structure
Full Benefits Package: Medical, dental, and vision coverage
Retirement Ready: 401(k) with company match
Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time
Grow With Us: Ongoing training, certifications, and professional development support
Company
RoviSys Building Technologies
RBT was formed to focus specifically on building/facility automation and specializes in applying industrial grade PLC and traditional DDC control systems to facility systems (HVAC, chillers, boilers, lighting, fire alarm, security, etc).
501-1000 employees
H1B Sponsorship
RoviSys Building Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase