Apply on Employer Site

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · 3 months ago

Urban Outfitters Customer Strategy and Experience Manager

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

URBN is a company that encompasses brands like Urban Outfitters, Anthropologie Group, Free People, and Nuuly. They are seeking a Customer Strategy and Experience Manager to develop and execute retail customer experiences and enhance the customer journey across various channels, focusing on engagement and satisfaction for Gen Z. The role involves collaboration with multiple teams and managing projects to improve customer experience both in-store and online.

ApparelFashionLifestyleWeb Design

H1B Sponsor Likely

Responsibilities

Partner with senior leaders to execute omni-channel customer strategies that align with business goals and Gen Z values

Research and collect data to understand our customer needs, preferences, and behaviors

Collaborate across teams (Digital, Retail, Marketing) to ensure strategies are aligned and actionable

Support the planning and execution of customer activation events and campaigns

Partner cross-functionally to deliver memorable, brand-right experiences

Measure activation impact and provide recommendations for optimization

Help document and implement standardized processes for consistency in customer engagement and resolution

Manage projects that enhance the in-store and digital customer experience

Partner with the retail team to drive consistency and improve service across locations

Monitor and share customer sentiment and feedback

Translate quantitative and qualitative insights into clear, actionable recommendations

Contribute to the development of training resources to improve frontline interactions

Qualification

Retail customer experience managementData-driven decision makingBrand activation experienceDigital marketingAssertivenessDetail orientationInclusivityCommunicationTime managementOwnership

Required

5+ years of experience in retail customer experience management, digital marketing, or retail operations

Proficiency in bringing novel brand experiences to life from ideation stage

Proficiency in tracking performance, measuring success, and adjusting strategies based on data-driven insights

Positive, professional, and timely communication with teams, supporting departments, vendors, and suppliers

Clearly and confidently express ideas, needs, and boundaries in a respectful manner

Proactively plans and controls time to efficiently deliver team priorities and meet deadlines

Focus on and manage the small details of a task or project to consistently produce high-quality work

Take responsibility for the outcomes of your work and the decisions that lead to those outcomes. Hold yourself accountable

Commitment to fostering diversity and inclusion within the workplace

Benefits

Medical

Dental

Vision

PTO

Generous employee discounts

Retirement savings

Much more

Company

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

URBN Urban Outfitters, Inc.

Founded in 1970

Philadelphia, Pennsylvania, USA

10001+ employees

http://urbn.com

H1B Sponsorship

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (14)

2023 (22)

2022 (19)

2021 (20)

2020 (13)