Premier Disability Services, LLC · 1 week ago
HR/ER Specialist - Call Center Operations
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
6+ years expPremier Disability Services, LLC is a customer-focused division of Internet Brands, supporting a large call-center operation. They are seeking an HR Operations Specialist (Employee Relations) to deliver high-touch, customer-centric people services across the entire employee lifecycle, including onboarding, offboarding, and employee relations support.
ConsultingInformation TechnologyInsuranceLegal
Hiring Manager
Krista Frias
Responsibilities
Serve as the first point‐of‐contact for employees and partner with HR Shared Services to submit all people-transactions for processing using the correct systems processes(hires, terminations, transfers,, compensation, etc)
Improve the onboarding/offboarding process by using checklists and ensuring timely completion of policy acknowledgments, benefits enrollment, equipment returns, annual compliance training, etc
Partner with IB Recruiting /Finance to review and create regular staffing reports to help reconcile headcount, turnover, and attendance)
Work in partnership with IB HR and leadership to resolve various employment matters including Performance Management issues, Employee complaints/Investigations, as well as the implementation of company-wide people activities such as: - Hiring, Training, Employee Survey, Performance Reviews, Goal Setting, Policy Changes, etc. Partners with IB Recruiting /HR as needed to assist with processing employment transactions (hires, transfers, equity adjustments, promotions, etc
Serve as the first point‐of‐contact for employee complaints, policy questions, ADA/FMLA/other accommodation requests
Partner with leaders and IB HR to investigate concerns, recommend risk-mitigation strategies, and document outcomes
Track performance-management cases and follow through on corrective-action plans and follow-ups
Collaborate with IT to manage seating charts and asset collection for new hires and departing employees
Assist and support leadership in organization-wide projects ie All-Hands events. as needed
Assist with additional tasks as needed
Qualification
Required
2-4 years HR generalist experience; 6+ years overall HR experience, ideally supporting a call-center or high-volume environment
Excellent written and verbal communication; proven ability to partner with leaders and employees
A proactive, solutions-oriented mindset and commitment to continuous‐process improvement
Ability to problem solve effectively and ability to manage competing priorities with urgency
Strong computer skills, familiarity with Google Workplace products
Strong interpersonal skills, high level of professionalism and integrity
Exceptional organizational skills and attention to detail
Preferred
Bachelor's degree in HR or related field preferred; PHR/SPHR or SHRM-CP/SCP certification a plus
Company
Premier Disability Services, LLC
Premier Disability Services is a legal services company providing security disability insurance.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase