Mircom Group of Companies · 3 months ago
Field Applications Specialist
United States
Full-time
Remote
Mid Level
3+ years expMircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. We are seeking a skilled Field Application Specialist to support sales teams, customers, and installers by providing system design solutions, technical guidance, and troubleshooting expertise.
ElectronicsManufacturing
Responsibilities
Provide special application designs to sales and customers/installers
Resolve major field related problems with customers/installers
Provide over the phone as well as e-mail instructions to field technicians/installers with respect to the operation, installation, troubleshooting and programming of the various Mircom systems
Provide technical seminars in various cities in the United States to sales, field technicians and distributors
Simulate any field re-occurring problems in the rack and test lab and document the results for feedback to the engineering department
Program and assist with password reset on Secutron Fire Alarm Control Panels
Support old Fire Alarm Control Panels (FACPs), Telephone Access Systems, Emergency Call Systems, “K” Series Intercom Systems & cloud services
Draw special application wiring/block diagrams for customer/installers
Resolve level 2 customers issues forwarded by the Technical Support Department
Qualification
Required
Trade School or College diploma in a relevant technical field is required
Minimum of 3+ years of experience in applications support or a similar role within the communications and security sector
At least 3+ years of experience in a technical sales environment, preferably in fire alarm or security sales
Strong technical background with solid knowledge of networking principles and troubleshooting methodologies
Familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring best practices
Proven ability to provide special application designs, technical support, and training to customers, sales teams, and installers
Excellent verbal and written communication skills for delivering technical documentation, over-the-phone support, and training seminars
Demonstrated ability to simulate field issues, diagnose complex problems, and collaborate with engineering teams for resolution
Strong customer service orientation with a commitment to timely and effective issue resolution
Must reside and be able to drive in the US
Preferred
University degree is considered an asset
Fire alarm experience is an asset
Benefits
Group Insurance benefits
Company 401K program
Company
Mircom Group of Companies
Mircom Group of Companies is global designer, manufacturer, and distributor, of intelligent building solutions, bringing innovation and flexibility to the industry.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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