Levelpath · 3 months ago
Customer Engagement Specialist (New York City)
New York City
Full-time
Onsite
Mid Level
$62K/yr - $120K/yr
4+ years expLevelpath is a mobile-first platform revolutionizing the procurement software industry. The Customer Engagement Specialist will develop strong relationships with customers, advocate for their needs, and ensure a delightful user experience.
Artificial Intelligence (AI)ProcurementProductivity ToolsSaaS
Responsibilities
Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
Build best practice guides and playbooks to ensure our customers and their users are set up for success
Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath
You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
Qualification
Required
Empathy, patience, and a sense of urgency when supporting customers
4+ years of experience in a customer-facing/customer-management role
B2B SaaS experience in a fast-paced environment
BA or BS
Demonstrated experience problem-solving with attention to detail
Stellar organizational skills and experience improving processes
Strong written and verbal communication skills
Adaptability and ability to flourish in a fast-paced environment
Comfort in managing multiple workstreams
Ability to communicate with stakeholders across product and engineering
Effective collaboration and self-starter mindset
Availability for some travel - when the time comes to visit your customers!
Benefits
100% Medical, dental, and vision insurance
Flexible PTO, Parental Leave, Sick Leave
Competitive compensation and equity package
401k
Team-driven happy hours and celebrations
Company
Levelpath
Levelpath is an AI-native procurement platform that streamlines procurement operations through intelligent automation.
51-200 employees
H1B Sponsorship
Levelpath has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$99.5MKey Investors
Battery VenturesRedpointBenchmark
2025-06-30Series B· $55M
2023-09-18Series A· $30M
2023-09-18Seed· $14.5M
Leadership Team
Alex Yakubovich
Co-Founder & CEO
Stan Garber
Co-Founder & President
Recent News
MenloVentures
2025-12-30
Company data provided by crunchbase