Call Center Operator jobs in United States
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PAD landscape ยท 3 months ago

Call Center Operator

positionStrongsville, OH
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems. They are seeking a Call Center Operator to manage phone calls from Lottery retailers and troubleshoot equipment issues.

Architecture & Planning
badNo H1Bnote

Responsibilities

Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs

Qualification

Technical customer serviceCall Tracking SystemAnalytic skillsTroubleshootingHelp desk operationsLearning softwareTeamworkCommunication skills

Required

High school diploma or equivalent training and experience
One (1) year prior related customer service experience, preferably in a technical call center environment
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Must possess valid documentation to establish identity and U.S. employment eligibility
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment
A pre-employment drug screening is also a requirement

Preferred

Call Tracking System Experience

Benefits

Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs

Company

PAD landscape

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Wij mensen worden gelukkiger van de natuur, maar is de natuur nog wel zo gelukkig met ons? Wat is de menselijke natuur en op wat voor plekken voelen wij ons thuis? Dit is waar PAD het raakvlak vindt tussen ontwerp en onderzoek.
dateFounded in 2019
location
Rotterdam, South Holland, NL
people-size2-10 employees
web-link
http://www.padlandscape.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase