Systems Administrator jobs in United States
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Allied Business Solutions · 2 days ago

Systems Administrator

positionBoise Metropolitan Area
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Allied Business Solutions is currently seeking an experienced Tier II Support Technician to join their service team. The role involves providing senior level technical support to end users, managing help desk tickets, and ensuring high levels of customer service.

Cyber SecurityDocument ManagementElectronicsOffice AdministrationPrintingSoftwareUnified Communications
Hiring Manager
Missie Taylor
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Responsibilities

Build knowledge base by managing formulation of new documentation that describes technical fixes
Provide senior level technical support to end users for issues not resolved at Tier I
Triage, prioritize, manage, and report on help desk tickets / resolutions
Use various systems, software, and hardware tools to identify and diagnose device health status and problems
Ability to multi-task and quickly adapt to changing priorities
Collaborate with management to champion efficient workflows and processes
ConnectWise experience preferred
Other duties as assigned

Qualification

Networking experienceWindows operating systemsActive DirectoryNetwork protocols knowledgeMS Office Suite proficiencyCustomer service skillsProblem-solving skillsTime management skillsCommunication skills

Required

Detail oriented with outstanding sales and customer service skills
Dependable, trustworthy, and self-motivated
Complies with all IT policies, procedures, and security standards
Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)
Must have a minimum of 5+ years INDUSTRY EXPERIENCE in networking for consideration
Ability to work under stress/pressure to meet deadlines and company objectives
Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Routing
Proficiency in Windows Workstation and Server operating systems, Active Directory, GPO, O365 administration and HyperV
Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook)
Excellent communication skills (verbal, written and presentation skills) and business acumen
Personal drive and motivation to achieve goals
Must have a valid driver's license and minimum levels of auto insurance coverage
Strong organization and problem-solving skills
Work style that reflects a positive, friendly, and supportive attitude
Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules
Ability to learn new computer software

Preferred

ConnectWise experience preferred

Company

Allied Business Solutions

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Allied Business helps businesses overcome office technology challenges, operate more efficiently, and improve operational productivity.
dateFounded in 1999
location
Boise, Idaho, USA
people-size51-200 employees
web-link
http://www.digitalallied.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Lisa Novotny
VP of Administration
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Tom Beeles
President
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Recent News

Design World
Motion Industries to acquire Allied Circuits
2024-06-04
Business Wire
RF Doubles Down on Allied Payment Network with Additional Strategic Investment for Continued Growth
2024-06-04
CBIA
Allied Printing Acquires XL Color » CBIA
2024-06-04
Company data provided by crunchbase