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Vensure Employer Solutions · 2 months ago

Client Solutions Specialist - GA - On Site

Duluth, GA

Full-time

Onsite

Entry Level

1+ years exp

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Client Solutions Specialist will assist clients by implementing and supporting their custom platform or product services, ensuring effective communication and service delivery.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Implement product systems for clientele according to their respective business needs

Assess client configuration requests and offer solutions to meet the client's overall objective

Promptly address and reply to client emails and phone calls via phone/email queue

Ensure all project-related documents and trackers are routinely up to date

Provide guidance and best practices for clients on how to use and optimize the software

Conduct system training, testing and troubleshooting to assist clients

Train and collaborate with peers on software

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients

Attend webinars and training to stay up to date on best practices and provide key points to the team

Complete projects and other duties as assigned by supervisor

Other duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyTime Labor ManagementApplicant Tracking SystemsClientSpacePrismHRAnalytical skillsVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsCollaboration

Required

Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures

Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment

Ability to deal with frequent interruptions, changes, delays, or unexpected events

Strong organizational, analytical, and problem-solving skills

Demonstrated ability to learn quickly

Ability to collaborate with others

Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities

Preferred

High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred

Minimum of one year of customer service experience preferred

Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed

Experience with the following systems preferred (Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR)

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees