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Acushnet Company · 14 hours ago

Manager Customer Service | FootJoy

Fairhaven, MA

Full-time

Onsite

Mid, Senior Level

$83K/yr - $104K/yr

5+ years exp

Acushnet Company is known for its iconic golf brands and values excellence and innovation. They are seeking a strategic and people-focused Customer Service Manager to lead their team in delivering exceptional service across B2B and DTC channels, overseeing daily operations and driving continuous improvement.

Sporting Goods

Responsibilities

Lead and mentor the Customer Service team to achieve best-in-class service levels and timely case resolution

Drive adoption and training of new technologies including SAP ERP, Salesforce Service Cloud, and RepSpark B2B Hub

Collaborate cross-functionally to improve service execution and align with broader business goals

Develop and implement onboarding and training programs to support team growth and performance

Establish and monitor KPIs to drive continuous improvement across B2B and DTC channels

Champion process optimization and change management initiatives

Qualification

SAP ERPSalesforce Service CloudCustomer service managementAnalytical skillsMicrosoft ExcelLeadershipCommunication skillsProblem-solving skillsPresentation skills

Required

Bachelor's degree required

Experience with SAP ERP is required to be successful in this role

Minimum 5 years of customer service experience, including 2+ years managing a customer service or call center team

Proven leadership experience in hiring, training, performance management, and team development

Strong presentation, analytical, and problem-solving skills

Advanced proficiency in Microsoft Excel; intermediate to advanced skills in Word and PowerPoint

Experience with SAP ERP and Salesforce Service Cloud (or similar customer service platforms) required

Benefits

Comprehensive suite of health and well-being programs

Paid time off

Onsite fitness center

Acupuncture

Physical therapy

Wellness coaches

401k with company match

Health savings accounts

Flexible spending accounts

Pet insurance

Legal planning

Education assistance

Exclusive access to our Associate Store

Company

Acushnet Company

NOTICE: It has come to our attention that online scammers are impersonating Acushnet Company associates and contacting users on various online platforms, including Indeed and LinkedIn.

Founded in 1983

Fairhaven, Massachusetts, USA

5001-10000 employees