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City of Hope · 1 month ago

Manager, Patient and Family Resource Center

Duarte, CA

Full-time

Onsite

Mid, Senior Level

$35/hr - $59/hr

5+ years exp

City of Hope is a transformative organization dedicated to fighting cancer and other life-threatening illnesses. The Manager of the Patient and Family Resource Center is responsible for overseeing programs and services, enhancing patient care, and managing departmental personnel while fostering collaboration across the institution and community.

AssociationEducationHealth Care

Comp. & Benefits

Responsibilities

Develops and Manages Patient/Caregiver Programs and Services

Collaborates with the Administrative Program Coordinator, the Patient and Family Advisory Councils and others to plan and execute marketing strategies

Manages the day-to-day operations of the Biller Resource Center, Positive Image Center and the Patient Resources Program

Plans and implements systems, processes, and procedures to increase efficiencies, reduce costs, enhance patient experience and ensure regulatory compliance

Determines capital needs related to technology, furniture and space improvements and oversees execution of capital projects

Collaborates with Facilities Planning on construction and renovation projects

Recruits, hires, and on-boards new employees

Supervise, coach and mentor staff and conduct performance evaluations, with a focus on high performance teams and engagement

Leads other Supportive Care Medicine projects and initiatives, contributing department-wide leadership and fostering intra-departmental collaboration

Meets with Philanthropy and donors

Builds relationships across the enterprise and with community-based organizations to foster integration, maximize use of programs and services, innovate, and ensure efficient delivery of services