UST HealthProof · 2 weeks ago
IT Technical Operations Lead
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
6+ years expUST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. The IT Technical Operations Lead will be responsible for managing operational excellence for technology delivery, driving issue resolution, and overseeing production support for a mid-size HealthPlan.
Hospital & Health Care
Responsibilities
Manage operational excellence for technology delivery
Timely generation of SLA/ Operational reports to customers and management
Driving issue resolution and root cause analysis for incidents
Manage day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors
Driving customer calls and priorities
Prioritize daily operational events and issues
Managing incidents in the service management systems like JIRA/Service Now
Manage change and issue resolution activities with network, middleware, hardware, OS, DB, and external application groups
Plan system maintenance and upgrade events across multiple vendors
Customer escalation resolution
Qualification
Required
Bachelor's degree in a related field
Minimum of 6 years' experience managing a mid to large size customer facing production support environment
Strong experience working with healthcare payer platforms (e.g., Facets, QNXT, NASCO)
Strong experience with service management, SLA tracking and operational reporting to customers and management
Strong experience with file transfer management solutions (e.g. MoveIt, EDIFECS)
Experience in setting up processes using service management tools, Preferably Service Now and Jira Service Management
Experience managing health of production application environments
Experience working in a technical support role in complex architecture environment
Experience with SQL required
Experience in delivery management and customer partner or account interaction is a must
Experience working in an onshore/offshore model is a must
Preferred
Experience with Healthcare EDI highly desirable (e.g. 270, 271, 276, 277, 834, 835)
Experience with Cloud AWS/GCP desirable
Experience with SOAP desirable
Experience ETL processing desirable
Understanding of ITIL practices and software delivery
ITIL certification or strong working knowledge of ITIL-based operations
Practical knowledge of working with SOWs, SLAs, and Change Requests
Experience working with SaaS providers and HealthEdge applications is a plus
Benefits
Full-time, regular employees accrue up to 16 days of paid vacation per year
Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Eligible for paid bereavement leave
Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
Eligible for medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
May purchase additional voluntary short-term disability benefits
Participate in a Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses
Potential for quarterly incentive-based bonuses and or commissions depending on role
Company
UST HealthProof
UST HealthProof offers risk adjustment, quality programs, and healthcare payer technology services. It is a sub-organization of UST.
501-1000 employees
H1B Sponsorship
UST HealthProof has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (43)
2023 (31)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-04Acquired
Leadership Team
Kevin Adams
Chief Executive Officer
Beth Maxwell
VP Product Delivery and Partnerships
Recent News
2025-12-06
Precedence Research
2025-11-21
2025-11-07
Company data provided by crunchbase