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PPLSI · 1 week ago

Regional Account Manager I

Ada, OK

Full-time

Onsite

Entry Level

1+ years exp

PPLSI is a company focused on providing business solutions, and they are seeking a Regional Account Manager I to manage relationships with new and existing groups and associates. The role involves ensuring customer satisfaction and executing tasks effectively while providing support to various departments.

Service Industry

Responsibilities

Review and maintain LegalShield Group Accounts

Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members

Review various reports to ensure group accounts are up to date

Handle inquiries received by phone, fax, email, or mail

Should be able to handle sensitive group accounts and be able to prioritize

Provide support to internal departments regarding group inquiries

Understand customer demands and expectations and meet these in a timely manner, always addressing any challenges or concerns the customer or associate may have regarding group business

Answer incoming calls, make outgoing calls to investigate and correct errors

Other duties as assigned by leadership

Qualification

Customer service experienceWordExcelPowerPointTyping skillsAnalytical skillsVerbal communicationWritten communicationPresentation skillsProblem-solving mindsetTeamworkTime management

Required

One year of experience performing customer service

Knowledgeable in Word, Excel, and PowerPoint

Good typing and 10-key skills required

Good written and verbal communication

Good phone and presentation skills

Effectively interact with users, peers, managers, and vendors

Requires an ability to handle multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality

Requires an individual with a positive professional attitude who can work as a part of a team or individually

Requires the ability to work under pressure and quickly adapt to change

Requires a self-starter with a high level of initiative and problem-solving mindset