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Enstar Group · 2 months ago

Internal Operations Supervisor

St. Petersburg, Florida

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

Enstar is a trusted, leading global (re)insurance group that delivers innovative solutions to help clients reduce risk and achieve finality. The Internal Operations Supervisor will oversee the operations claims support team, ensuring the accurate and timely processing of claims, while also providing operational input on projects and integrations.

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Responsibilities

Supervise and guide a team of operations staff supporting claims processes

Monitor workloads, prioritize tasks, and ensure deadlines are met

Provide coaching, day-to-day support, and performance feedback to team members

Ensure accurate entry, validation, and reconciliation of claims of large financial value for control purposes

Act as escalation point for exceptions or complex cases

Ensure operational transactions are complete, accurate, and audit ready

Support internal and external audit requests through documentation (evidence-based support for Claims and Operations decisions) and reconciliations

Promote adherence to company policies and regulatory requirements

Participate in integration efforts or system-related projects on an ad-hoc basis

Provide operational insight to cross-functional teams working on process or system enhancements

Contribute to identifying inefficiencies and recommending improvements

Qualification

Claims operations experienceData processing knowledgeReconciliation practicesExcel proficiencyAudit support experienceDeadline managementOrganizational skillsCommunication skillsProblem-solving skillsTeam management