Jasper Health · 3 months ago
Supportive Care Guide
United States
Full-time
Remote
Entry, Mid Level
2+ years expJasper Health is transforming the cancer care experience by providing personalized navigation and psychosocial support for patients and their caregivers. The Supportive Care Guide will offer one-on-one support, conduct assessments, develop care plans, and assist patients in navigating their healthcare journey while ensuring culturally sensitive communication in both English and Spanish.
Health CareMental HealthOncology
No H1B
Responsibilities
Conduct virtual psychosocial assessments to identify and address social and environmental barriers to care for patients or caregivers across the continuum of care from suspected diagnosis to survivorship
Provide ongoing virtual sessions and provide evidence-based interventions within the scope of practice
Communicate fluently in English and Spanish to ensure culturally sensitive, accessible support for diverse member populations
Consult with clinical leadership when necessary for critical clinical needs and refer out for services when needs are outside of scope
Develop and implement individual care plans and goals that address the needs of patients
Closely monitor patients’ progress through regular check-ins and adjust the care plan as needed
Initiate outreach to patients periodically to maintain engagement
Provide psychoeducation on nutrition, exercise, and other health behaviors. Serve as an ongoing professional resource
Help patients navigate the healthcare system, understand their treatment options, and manage insurance-related challenges
Collaborate with patients to prepare questions for medical appointments, seek second opinions, and advocate for their needs
Establish rapport with the patients and serve as the primary point of contact for patients
Answer patients’ correspondence in a timely and professional manner. This correspondence includes SMS, emails, and phone calls
Maintain timely documentation of all sessions in EMR
Provide feedback and support to other departments as needed
Collect and report patient data on barriers, health care, medications, prior treatments, etc
Identify resources for patients to overcome barriers to care, such as financial toxicity, emotional distress, etc., and maintain the master resource list
Remain up to date on Jasper’s services and platforms to ensure proper communication with patients, including the EMR and CRM
Meet weekly with Jasper’s clinical team to collaborate and monthly for case consultation
Represent the organization in a professional manner
Design or participate in the creation of health education materials, including health program content
Perform miscellaneous job-related duties as assigned
Qualification
Required
Fluency in both English and Spanish
The ACS LION certification as a patient navigator must be completed within 30 days of starting
Knowledge of supportive care principles and evidence-based techniques for oncology patients
Ability to plan, implement, and evaluate individual supportive care plans
Experience working with grief and loss
Ability to educate members and/or caregivers as to the nature of the disease and to provide instruction on proper care and treatment
Excellent listening, written, and communication skills
An empathic and compassionate attitude
Critical thinking skills
Ability to adapt to the expectations of specific clients
The ability to work with diverse populations and understand their unique needs
Strong time-management skills and organizational skills
Ability to multitask across multiple digital platforms and be adaptable to constant changes and updates to platforms
Familiarity with Electronic Health Records (EHR), Google programs, and Customer Relationship Management (CRM) software and telehealth technologies
A private location with WiFi for remote working to provide HIPAA-compliant telehealth
Ability to gather data, compile information, and prepare reports
You must be authorized to work in the United States
Applicants will be required to pass a background check as a condition of employment
Preferred
A bachelor's degree in a healthcare-related field, such as social work, public health, or psychology
Two or more years of experience in a healthcare setting
Experience in oncology care
Experience in healthcare advocacy or health education
Certifications such as Certified Patient Navigator, Community Health Worker, Case Manager, or Social Worker
Company
Jasper Health
Jasper Health provides personalized support to patients living with cancer.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$31.75MKey Investors
General Catalyst7wire Ventures
2022-02-01Series A· $25M
2021-03-12Seed· $6.75M
Leadership Team
Erich Mounce
Chief Executive Officer
Deirdre Saulet
Chief Strategy Officer
Recent News
General Catalyst
2026-01-06
2025-10-21
2025-09-17
Company data provided by crunchbase