Ossid ยท 1 day ago
Field Service Tech - HFFS & Tray Sealing Equipment
Rocky Mount, NC
Full-time
Onsite
Senior Level
5+ years expOssid is a manufacturer of high-speed tray packaging and sealing solutions, seeking a skilled Service Technician to support customers throughout the lifecycle of their machinery. The role involves troubleshooting, repairing, and installing complex machinery, as well as providing technical guidance to optimize operations for efficiency and cost-effectiveness.
IndustrialManufacturingPackaging Services
No H1B
Responsibilities
Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem-solving
Ensure equipment meets inspection, testing, quality, and operational standards
Lead or supervise customer personnel during equipment installation, integration, and service activities
Diagnose and resolve equipment discrepancies
Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements
Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions
Collaborate with Operations to resolve customer inquiries and provide timely technical support
Partner with Sales and Engineering to address installation, integration, and service-related issues
Conduct final assembly, quality testing, and shipment preparation for new equipment
Prepare detailed trip reports to document equipment status, service performed, and potential parts or upgrade opportunities
Qualification
Required
Minimum 5 years of experience in technical support, machinery assembly, or servicing electro-mechanical systems
Willingness to travel up to 25% (primarily domestic)
Strong interpersonal and customer service skills
Mechanical and electrical proficiency, with hands-on assembly and automation experience
Strong troubleshooting and independent decision-making skills
Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics
Ability to manage multiple tasks simultaneously
Preferred
Familiarity with CAD tools such as SolidWorks and AutoCAD
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
Ossid
Ossid is a leading manufacturer of tray sealers, overwrappers, flow wrappers, weigh-price-labelers, case scales and horizontal-form-fill-seal machinery.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase