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Osceola County Government · 3 days ago

Quality Assurance Review Officer - Fire Rescue and EMS

Kissimmee, FL

Full-time

Onsite

Mid Level

$28.18/hr - $28.18/hr

4+ years exp

Osceola County Government is seeking a Quality Assurance Review Officer for their Fire Rescue and EMS department. The role involves reviewing Fire Incident Reports and Emergency Medical Services Patient Care Reports while also serving as the department's HIPAA representative and implementing quality assurance processes.

GovernmentInformation ServicesNon Profit

Responsibilities

Develops and implements quality assurance processes for other department functions as needed; coordinates and manages assigned office operations to support departmental goals and objectives; coordinates activities with other departments and agencies as needed

Evaluates quality assurance procedures and recommends policies and procedures to improve efficiency and effectiveness of office operations; assists with specialized projects to support administrative processes of the department

Performs a variety of complex and specialized administrative functions, e.g., analyzing data, reports processing, documentation verification; gathers, interprets, and prepares data for studies, reports and recommendations

Coordinates the review of all Fire and EMS reports; reviews audio fire and medical reports generated to and from hospitals, Medical Control and on-scene operations

Coordinates the scheduling and implementation of skill re-mediation based on statistical information gathered from EMS PCR reviews

Meets with the EMS Officer and the Medical Director regularly to review and evaluate EMS PCR's generated by personnel

Provides protocol recommendations based on treatment patterns and outcomes

Prepares statistical reports on individual skills performed by all EMS personnel

Assists in gathering state reporting requirements data for both Fire and EMS reports

Attends meetings for the dissemination of information as required to assist the EMS division, Medical Director and Deputy Chiefs

Provides responsible assistance to ensure HIPAA standards are designed, developed, implemented and reviewed within the department

Serves as the HIPAA representative on a department level

Performs a variety of critical record keeping duties; manages and maintains department record keeping and filing systems relevant materials appropriate to assigned unit

Performs duties as assigned/necessary which are related, or logical in assignment to the position

Qualification

Quality assurance reviewHIPAA regulationsParamedic certificationRecords managementData analysisCustomer service skillsMathematical computationsOffice equipment operationEffective communication

Required

High School Diploma or GED

Four (4) years responsible experience in quality assurance review preferably in Fire Operations and Emergency Medical Services; or an equivalent combination of education, certification, training and/or experience

Must possess a valid State of Florida Paramedic certification

Must possess a valid Florida Driver's License

Thorough knowledge of Fire and EMS quality assurance, department and regional protocols and HIPAA regulations

Thorough knowledge of modern records management techniques; skill in planning, organizing, and coordinating quality assurance review activities

Ability to read and interpret various reports and documents, e.g., Fire Incident Reports, Emergency Medical Services Patient Care Reports (PCR)

Ability to understand, follow and supervise written and oral instructions

Ability to communicate effectively verbally and in writing

Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments, officials and the general public; skill in the principles and techniques of customer service skills

Skill in preparing complex correspondence, summaries and reports in a clear and concise manner; skill in business English, e.g., correspondence formats, spelling, punctuation and grammar

Skill in performing routine mathematical computations and tabulations accurately and efficiently

Ability to access, operate and maintain various software applications

Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines

Skill in reading, updating and maintaining various records and files; skill in complex administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing

Physical Demand: Light

20 pounds maximum lifting

Frequent (up to 2/3 of the time) lifting, carrying up to 10 lbs

If less lifting involved will require significant walking/standing may be required

If most sitting is involved will require will require push/pull on arm or leg controls

Expressing or exchanging ideas by spoken word or perceiving sound by ear

Physical agility is required in kneeling, bending, stooping, and reaching