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Baptist Health · 1 week ago

Agency Collector 3, Kendall Credit & Business Services, FT, 8A-4:30P

Miami, FL

Full-time

Onsite

Senior Level

$19.44/hr - $23.52/hr

5+ years exp

Baptist Health is the region's largest not-for-profit healthcare organization, and they are seeking an Agency Collector 3 to lead insurance and self-pay collections. The role involves negotiating payments on unpaid medical claims, training new collectors, and ensuring compliance with collection guidelines and laws.

Hospital & Health Care

Responsibilities

Responsible for Insurance collections/ self pay collections/ training of new collectors and agency project/ events coordinator

Responsible for serving as a lead expert in the working/ collections of a large queue of unpaid medical claims

All insurance claims have been processed and billed by the client's front office and will require expert appeals by Senior Agency Lead Collector

Responsible for contacting Insurance Payers/ private consumers /patient attorneys in order to negotiate payments and/ or payment arrangements on bad debt while following Federal, State and client and collection guidelines and laws

Must represent the department with professional and ethical work standards consistent with the mission and management of the company

Employee is also responsible for training of new employees and for assisting management in review and auditing of additional work queues will serve as leader on billing projects

Employee will assume a lead role in department and will be responsible for providing on insurance/ self-pay resolution issues to agency staff

Qualification

Insurance collectionsClaims review experienceMedical billing knowledgeSkip tracing experiencePredictive dialer experienceFair Debt Collection Practices ActHealth Insurance PortabilityAccountability ActAnalytical skillsCommunication skillsProblem-solving skillsInterpersonal skills

Required

High School, Cert, GED, Trn, Exper

Minimum 5 years collection agency experience, prior agency self-pay collections/customer service experience/claims review experience—knowledge of billing of medical claims in a third party collection agency environment

Excellent knowledge of generating successful appeals on denied claims

Understanding of all required fields on a 1500 and/or UB for hospitals and diagnostic facilities is required

Knowledge and comprehension of: Medical and Collection terminology, skip tracing experience, predictive dialer experience, must be able to read credit bureau reports, excellent computer skills, excellent communication skills-both written and verbal, must operate calculator, good math skills, must have prior training on the Fair Debt Collection Practices Act, Health Insurance Portability and Accountability Act and Closed Border Rule

Goal oriented, assertive in nature and be able to train and lead personnel

Extensive analytical, critical thinking, detail oriented, problem solver, excellent mathematical, writing and interpersonal skills required

Must be able to complete various billing projects and report results directly to management

Must be able to multi-task to meet agency financial deadlines

Employee will operate in a high volume blended call environment

Must be able to meet financial goals

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees