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Quest Global · 3 months ago

Delivery Partner / Strategic Delivery Partner

Windsor, CT

Full-time

Onsite

Senior Level

$130K/yr - $160K/yr

Quest Global delivers world-class end-to-end engineering solutions by leveraging deep industry knowledge and digital expertise. The Strategic Delivery Partner will be responsible for the execution strategy and success of the Vertical, ensuring exceptional service delivery to customers and driving revenue generation.

ConsultingInformation ServicesOutsourcingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Responsible for execution strategy and success of the Vertical

Partner with the SCP at scaling the account

Ensure SCP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders

Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global

Manage conflict & escalations between DU’s within the VBU

CSAT and ESAT for the VBU delivery org worldwide

TAT effectiveness

Revenue (along with sales) and contribution margin and VBU margin

Proactively develop Local-Global solutions and ensure they are operationalized effectively

Implement the VBU (SCP's) strategy & Big Deals including proactively building capabilities

Personally builds strong customer senior relationships - attend important QBRs and customer meetings. Gets first hand voice of customer

Implements a “Delivery contact plan” for his/her staff to build working level customer relationships, understand needs, and propose solutions

Reports to Vertical Delivery Leader

Delivery leaders supporting the VBU worldwide report solid line to the SDP

Support and advise the SCP/VBU on strategy & Big Deals

Customer relationships

Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development

Qualification

Operational expertiseCustomer relationship managementStrategic thinkingLeadershipEngineering knowledgeCommercial skillsProposal developmentCross-functional team leadershipResults drivenAnalytical thinkingInterpersonal skillsCommunication skills

Required

Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding

Strong relationships with senior and mid-level technical managers with customers

Engineering knowledge and complete product life-cycle knowledge including engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) and Digital

Challenges related to cost, delivery, schedule, or support

Internal funding process including timing, influencers and approvals

Outsourcing processes, funding, upcoming changes and leadership

Existing major outsourcing suppliers including SWOT and assessment of respective suppliers

Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development

Understanding of relevant/adjacent technologies and competitor's services

Experience in authoring complex proposals; experienced in negotiating master service contracts and long-term agreements

Experience working with global remote team / offshore delivery model environment

Proven ability to grow businesses profitably

Experience with sales and account management and in developing strategic plans

Experience leading cross functional teams

Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels

Results driven, high energy, self-motivated, persistent and able to work independently

Decisive, analytical, strategic thinker

Bachelor's Degree in an Engineering Discipline

U.S. citizenship is required