MetLife · 2 months ago
IT Director - Production Management
Cary, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $170K/yr
8+ years expMetLife is a leading financial services company dedicated to making a difference in the lives of its customers. The Director for Production Management will lead a cross-domain team to ensure service reliability, identify efficiency opportunities, and elevate team performance in a fast-paced environment.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
IT Production Management oversight, leadership, and ownership of multiple production support teams managing 24x7 production systems environment across Lines of Businesses, owning operational/run activities, support, and troubleshooting efforts
Responsible for building high-performance teams by reviewing and evaluating the performance and quality of work produced by the team while ensuring standards are followed and the needs of the business are met
Utilize and continuously evaluate and improve Production Support processes, incorporating feedback and adopting standard tools to optimize efficiency
Collaborate with ADM teams and Product Owners to identify strategic solutions for repetitive issues impacting customer service and satisfaction
Create or utilize automation to move repetitive tasks around reporting, patterns, and themes identification, and provisioning to increase efficiency and reduce human error
Deliver IT services & solutions that meet support requirements and SLA schedules within budget and are of high quality
Demonstrate strategic thinking and foresight to evolve the business objectives
Manage resource allocation, capacity utilization, and delivery of development teams
Qualification
Required
Bachelor's degree in computer science, Information Systems, Business Administration, Finance, Engineering, or other related fields, or equivalent demonstrated work experience and/or certifications
8+ years of overall experience in managing complex projects, testing groups, or production support groups, or comparable business and technical experience
At least 3 years of hands-on people management experience, with a proven ability to lead from the front. Skilled in developing and motivating teams across both offshore and onshore locations
Strong knowledge of 24x7 Incident Management and Production Support practices with strong technical tools knowledge, such as Synthetic Monitoring, Application Performance Monitoring, Error Rate Monitoring, Splunk, Maestro, or Mainframe monitoring
Strong multitasker with analytical skills
Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills
Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem-solving, and attention to detail skills will drive success in this role
Ability to develop value-added relationships across partners is essential, with a sense of ownership and accountability for assignments
Preferred
PMP and or CTP certification
Experience with SAFe® Agile
Experience with ITIL Services
Insurance and/or Financial Industry experience
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP) and digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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